For workshops scheduled in the United States and Canada:
Cancellations or requests to reschedule received less than 5 business days prior to the start date of this program will be subject to a cancellation fee of $500.00. If you do not notify us in advance of your inability to attend, you will be billed the full cost.
KT is not responsible for reimbursement of non-refundable airline tickets in the event of a workshop cancellation due to unavoidable circumstances. Please check on your workshop status before making travel arrangements.
In the event that a workshop must be cancelled due to inadequate enrollment, all fees and deposits are refunded in full or may be transferred to another workshop within 12 months.
KT will make all efforts to confirm the workshop schedule for the session ten (10) business days prior to the date of the session. In the event that two (2) weeks prior to the date of the session the minimum number of participants for the session have not enrolled, KT shall have the right to cancel any such session without any liability to [client] for travel expenses incurred or otherwise. KT strongly encourages [client] either to make all travel arrangements related to the KT workshop session after KT confirms the session or to ensure that travel expenses are refundable in the event KT elects to cancel any such session due to insufficient enrollment.
KT LiveOnline Cancellation Policy
Cancellations or requests to reschedule received less than 3 business days prior to the start date of the online session will be subject to a cancellation fee of $150.00. If you do not notify us in advance of your inability to attend, you will be billed the full cost.
KT shall have the right to cancel any such session for lack of enough participants 4 days prior to the scheduled date and will inform the registrants accordingly. All fees and deposits are refunded in full or may be transferred to another session.
Call 800-537-6378 for refunds/cancellations/concerns.
For workshops scheduled in United Kingdom, Germany, France, Netherland or other European Union countries:
Article 6 - Modifications to the Public Session
KT and the client may terminate the agreement prematurely, if performance of the Public Session proves considerably impeded or impossible due to modification(s) to the Public Session. Stipulations made in article 7 apply as such. In the event of any unforeseen circumstances arising during the execution of the Public Session, resulting in modification and alteration of the Public Session, both parties may make these changes only if agreed during mutual consultation. Should KT fail to complete any part of the Public Session, or if any part of the Public Session is not completed within the agreed timeframe, the client does not have the right to dissolve the agreement, unless an express written confirmation concerning such part of the Public Session exists.
Article 7 - Premature termination of the Public Session
KT has the right to terminate the Public Session in writing and without notice if the client, inspite of notification of default, continues to fail to comply with the conditions as agreed upon concerning the Public Session. Each party may terminate the assignment in writing, observing a four week termination period, if activities cannot be performed in accordance with the Public Session specifications as agreed upon in writing. Interim termination will not apply without reasonable consultation between both parties concerning the continuation or modification of the Public Session. In the event that the Public Session is prematurely terminated, KT will be entitled to compensation for all activities performed thus far, including additional costs made during such time. The client will not be entitled to any compensation of damage or costs in the event of interim termination of the Public Session. In the event of either party going into liquidation or applying for suspension of payment, the other party may terminate the Public Session without observing a notice period.
Article 8 - Cancellation of training by the client
In the event of cancellation of training participation by the client, the client must provide KT with prior notification in writing by registered mail, electronic mail or fax. If cancellation is made more than 30 days prior to the commensement of training Public Session, KT is entitled to 25% of the Public Sessiojn Workshop value. Any expenses incurred by KT will be payable in full by the client. If cancellation is made within 30 days of training commencing, KT is entitled to 100% of the full. Public Session value or as agreed upon.Any expenses incurred by KT will be payable in full by the client. The client is not entitled to any reimburesement, should he/she or any of the client’s employees terminate or otherwise not participate in the training after its commencement. A request to transfer a booking from one party to another will be treated as a cancellation if it is received less than 30 days before the Public Session commences. Substitutes are acceptable provided that the Public Session preparation is completed by the new participant, and that KT is informed of the name & address of the substitute before the start of the Public Session.
Article 9 - Confirmation & Cancellation of training by KT
KT reserves the right to cancel a training Public Session, reject participation or reschedule a training Public Session with at least 30 days notice to the registrant/client. Under such circumstance and at the clients option, the Public Session fees already paid can be applied towards another KT training Public Session. KT will always confirm the workshop schedule for the Public Session with the client. In the event that 30 days prior to the date of the session the minimum number of participants for the session have not enrolled, KT shall have the right to cancel any such session without any liability to [client] for travel expenses incurred or otherwise. KT strongly encourages clients either to make all travel arrangements related to the KT workshop session after KT confirms the session or to ensure that travel expenses are refundable in the event KT elects to cancel any such session due to insufficient enrollment.
Article 10 - Replacement
The client may not replace an applicant entered for the training, prior to the training commencing, without the consent of KT. KT may at any time appoint an alternative consultant/trainer to that originally allocated to the training Public Session. Both parties agree to mutual consultation concerning modification and compensation in the event that KT consider additional consultant(s) /trainer(s) are required to facilitate the timely and professional completion of the assignment.
For workshops scheduled in Australia and New Zealand:
Confirmation and Prework
Payment terms are 14 days prior to workshop commencement. Cheques, EFT and credit card payments are accepted. Credit card payments will attract a 3.3% surcharge. Nomination will be confirmed on payment of workshop fee. Assuming payment has been made, the participant will receive confirmation and prework two weeks prior to the workshop. At its discretion, Kepner Tregoe reserves the right to modify or cancel the session 14 days prior to the scheduled commencement.
Cancellations and Transfers
Please note that cancellations or transfers will only be accepted in writing up to 14 days prior to the workshop commencement. After that time, a cancellation fee of AUD500 (NZD600) plus GST will be charged to cancel or transfer to another session. A replacement delegate may be sent.
For workshops scheduled in China, Singapore, Thailand, Taiwan, Malaysia and Hong Kong:
1. Payment Terms – In advance and in full upon receipt of invoice before the workshop(s) to enjoy any bulk discounted price if applicable; otherwise normal price applies.
2. Any cancellation/postponement made 14 (fourteen) or more days before commencement of workshop will receive a refund less ( SG$100.00 / RM100.00 / HK$500.00 / NT$2,000.00 / RMB500.00 ) for handling and administration charges. Otherwise, a 30% fee will be levied on cancellation made less than 14 days before the workshop commences. In the event of cancellation made less than 48 hours, a full fee will be charged.
3. The session is not confirmed at this moment as it is yet to meet the minimum quorum. We shall keep you updated of its status.