Workshop Overview

The KT Troubleshooting Simulation invites learners to practice their problem solving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.

Audience:  Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem solving and has already completed a KT Workshop (e.g. Problem Solving and Decision Making, KT Resolve/Restore, ITSM PIM, ATS, etc.). Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.  

Key Benefits

Shorten Time to Proficiency: Practice + feedback + repetition = proficiency! Hands-on practice, feedback from a KT Coach, group discussion, and repetition shortens the time between classroom learning and driving business results back on-the-job.

Hands-on Group Practice: Perfect practice makes perfect. Learners break into small groups during the session to rapidly gather and analyze information presented in a variety of virtual simulation scenarios. 

Realistic Environment: The Troubleshooting Simulation creates an environment that closely reflects real world problems in a safe-to-fail environment. Challenges include time pressure, information overload, managing multiple information sources, and consequences for unnecessary or poorly timed actions.

Skills Developed

  • Learn to solve problems under pressure and restore operations safely and quickly
  • Prevent trial-and-error by narrowing down possible causes BEFORE taking action
  • Prevent recurring incidents and implement successful changes 
  • Use only the appropriate amount of troubleshooting process that the situation requires

Simulation Offerings: Find what is right for you!

If you... Then this session is right for you...

Have already attended one of KT’s workshops, use them often, and want to deepen your troubleshooting skills…

Troubleshooting Simulation Stand-alone: Already a pro with KT SA and PA and just want to improve your skills? Then dive right into the Simulation and put your skills to the test.

- Duration: 1 & 2 day options

- Training options: On-site group training at your location

Have already attended one of KT’s workshops, still need a refresher of KT concepts, and want to deepen your troubleshooting skills…

Situation Appraisal & Problem Analysis + Troubleshooting Simulation Refresher: Get re-introduced to key KT Problem Analysis (PA) and Situation Appraisal (SA) concepts and practice rapid application of your skills in the Troubleshooting Simulation.

- Duration: 2 & 3 day options

- Training options: On-site group training at your location; Public Sessions coming soon

Have not yet attended a KT workshop…

Add-on the Troubleshooting Simulation to your scheduled KT Workshop: Make the most out of your KT training investment by adding the KT Troubleshooting Simulation.

- Duration: 1 & 2 day options

- Training options: Available as an on-site group training at your location and Public Session

- Public sessions available with the Simulation: RCA

Are looking to scale the Troubleshooting Simulation across a large audience at your company…

Troubleshooting Simulation Enterprise License: Our enterprise model package includes the development of KT Certified Simulation facilitators and unlimited use of the Simulation.

Email us if you’d like more information.

Technical Requirements for all of the KT Troubleshooting Simulation Options: Each group of 3 learners will need 2 devices capable of connecting to the KT Troubleshooting Simulation cloud service. For example, a session of 12 learners will be divided into 4 groups of three people each.  Each group needs 2 devices, so there need to be 8 devices available for the session.

Prerequisite: Training in KT’s PSDM, Problem and Incident Management, ATS or RCA technologies


This workshop is part of an initiative for KT Experiential Learning. The KTeX program focuses on learning through experiences via realistic simulations, gamification and the use of new learning technologies to enable learners to apply their skills more effectively, more quickly and more confidently. Learn More...


Workshop Schedule

Choose your country in the dropdown below

If your country is not listed or you would like to schedule a session
to be held at your company, please Contact US for more information.
Date City, State/Province Country Price Language Register
Jun 18 -
Jun 18,
Paris - Les Halles FR €550.00 Formation en Français Outils digitaux en Anglais
Nov 6 -
Nov 6,
München DE €795.00 Deutsch
Nov 13 -
Nov 13,
Berlin DE €795.00 Deutsch
Nov 19 -
Nov 19,
Paris - Les Halles FR €550.00 Formation en Français Outils digitaux en Anglais

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