The KT Troubleshooting Simulation invites learners to practice their problemsolving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.
Audience: Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem solving and has already completed a KT Workshop (e.g. Problem Solving and Decision Making, KT Resolve/Restore, ITSM PIM, ATS, etc.). Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.