Workshop Overview

Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.

Audience: Employees at all levels who are required to perform root cause analysis (RCA), troubleshoot, and conduct problem solving will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

Key Benefits

Learn the best-in-class root cause analysis methodology proven in all types of industries and organizations for nearly 60 years.

Leverage the tools required to solve problems quickly and reliably—no matter how simple or complex. 

Discover how to seamlessly integrate KT’s RCA with programs like 8D, Six Sigma, Lean, ITIL, and CAPA.

Skills Developed

In Kepner-Tregoe's RCA, you will learn KT Problem Analysis and be able to:

  • Ask the right questions to uncover critical data required for complex troubleshooting.
  • Understand why "what IS NOT wrong" is just as important as "what IS wrong."
  • Identify the changes that cause the most challenging problems.
  • Understand the use of complementary approaches like 5 Whys and Fishbone (Ishikawa) Diagrams.
  • Determine the most probable cause of problems to avoid wasteful testing and fixes.
  • Confirm true cause using the surest and most cost effective way.

Just getting started with root cause analysis? These resources will help you.

Return on Investment

Workshop Details

Duration: 2 days

Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, trips and more) with a My KT membership

Credits for Certification: 1.4 CEUs / 14 PDUs

Effective December 31, 2020, KT will no longer offer PDUs. If you wish to receive PDUs for attending an eligible KT course prior to that date, you must make that request prior to December 31, 2020

Training Options: Available as a Public Session, an on-site group training at your location, or LiveOnline.


Just getting started with root cause analysis? These resources will help you.

Workshop Outline

Download the workshop outline for: Root Cause Analysis

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Workshop Schedule

Choose your country in the dropdown below

If your country is not listed or you would like to schedule a session to be held at your company, please contact us for more information.

Date City, State/Province Country Price Language Register
Nov 17, 2020 -
Nov 18, 2020
Paris - Les Halles FR €1,100.00 français
Jan 19, 2021 -
Jan 20, 2021
Paris, Les Halles FR €1,100.00 Français
Jan 26, 2021 -
Jan 27, 2021
London GB £1,080.00 English
Mar 23, 2021 -
Mar 24, 2021
Paris, Les Halles FR €1,100.00 Français
May 11, 2021 -
May 12, 2021
London GB £1,080.00 English
Jun 8, 2021 -
Jun 9, 2021
Paris, Les Halles FR €1,100.00 Français
Oct 5, 2021 -
Oct 6, 2021
Paris, Les Halles FR €1,100.00 Français

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