Introducing the RCA + Troubleshooting Simulation Workshop
This workshop is uniquely designed to improve participant problem solving skills and then apply them in a safe-to-fail virtual environment.
Day One and Two:
Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.
Participants practice the problem solving skills learned in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.
Audience: Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem-solving. Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.
Learn the best-in-class root cause analysis methodology...proven in all types of industries and organizations for nearly 60 years.
Discover how to seamlessly intergrate KT's RCA... with programs like 8D, Six Sigma, Lean, ITIL, and CAPA.
Shorten Time to Proficiency...practice + feedback + repetition = proficiency! Hands-on practice, feedback from a KT Coach, group discussion, and repetition shortens the time between classroom learning and driving business results back on-the-job.
Hands-on Group Practice...perfect practice makes perfect. Learners break into small groups during the session to rapidly gather and analyze information presented in a variety of virtual simulation scenarios.
- Learn to solve problems under pressure and restore operations safely and quickly
- Prevent trial-and-error by narrowing down possible causes BEFORE taking action
- Prevent recurring incidents and implement successful changes
- Use only the appropriate amount of troubleshooting process that the situation requires
Technical Requirements for the Troubleshooting Simulation: Each group of 3 learners will need 2 devices capable of connecting to the KT Troubleshooting Simulation cloud service. For example, a session of 12 learners will be divided into four groups of three people each. Each group needs 2 devices, so there needs to be 8 devices available for the session.