“Changes create incidents”… or so the wisdom goes. The time spent “firefighting” unintended incidents, resulting from a change or fix, can be costly and put your organization’s IT stability and reputation at risk. Conducting an up-front risk assessment ensures potential problems are handled proactively, keeping precious resources focused on progress vs. remediation. Our one-day Risk Mitigation Workshop will provide you with the skills and real-world practice in our simulation-based scenarios to manage day-to-day risks. In this hands-on workshop, you will spend minimum time on theory and maximum time practicing in our risk simulator. In the simulator, you will measure the quality of your risk mitigation plan against various likely scenarios and learn how to protect your plan. You will also practice your skills in a “risk challenge” that requires you to rapidly apply the concepts to your own real-life scenarios.
Audience: Personnel involved in daily operations like changes, implementation of fixes, upgrades and new releases, maintenance and support as well as project team members.