Introduction to Rational Process

Understand the genesis of rational thinking and how it addresses the types of issues we all face.

Situation Appraisal

Break down any situation into specific components, and determine who will do what, and by when.

  • Create a clear and complete list of all the issues related to a particular situation
  • Use three key criteria to put the list in priority order, so action can be taken on the right thing at the right time
  • Plan appropriate action for each concern and assign involvement to ensure the best outcome

Problem Analysis

A  structured way to quickly find the cause when things are not working as they should. 

  • Define problem scope through setting up a simple description of the problem and then use four key categories of information to precisely describe the problem
  • Use Kepner-Tregoe’s unique approach to ‘like comparison’ to identify specific changes that caused the problem
  • Create and test hypotheses about possible causes

Decision Analysis

Understand how needed benefits will influence your choice, see how well various options meet your needs, and ensure that your choice can stand the test of time.

  • Identify criteria that will be used to evaluate choices, then understand which criteria are mandatory and which are not
  • Use simple-but-robust techniques for comparing performance of alternatives
  • Consider risks associated with alternatives

Potential Problem Analysis

Consider what might go wrong with future actions, identify ways to keep bad things from happening, and/or minimize damage. 

  • List of things that could impact the success of a plan or action, and put the list in priority order
  • Identify and prevent possible causes for each potential problem
  • Prepare actions to minimize effects if problems occur
  • Learn about Potential Opportunity Analysis: a similar process for future opportunities

Additional topics

Covered if time and learner interest are available.

  • Questioning Skills

*Completion of these modules will create awareness of the concepts, but will not ensure that the learner fully understands them, or can create business results with them. For this, we recommend (link to PSDM page).

 Download Introduction to Problem Solving & Decision Making Outline

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