Forget how to fill out the perfect Problem Spec? Wish you remembered the difference between Distinctions and Changes? Would you like access to the latest KT learning tools? Maybe your Kepner-Tregoe Problem Analysis skills need some fine-tuning. This fast-paced, three-hour virtual training provides a quick way to refresh what you learned in KT’s Problem Solving & Decision Making workshop.
Audience: Anyone who has taken a past KT Workshop that included KT Problem Analysis (e.g. Problem Solving and Decision Making, KT Resolve/Restore, ITSM PIM, etc.). As this workshop is fast-paced, some use of Problem Analysis in the recent past will be very helpful.
Reintroduce yourself to key KT Problem Analysis concepts to apply root cause and troubleshooting to problems of all sizes.
Learn from wherever you are with our virtual group environment led by a live Kepner-Tregoe instructor.
Put into practice your problem analysis skills with a practice case and dynamic group interaction.
The Problem Analysis Virtual Refresh will enable you to:
- Refresh your root cause and troubleshooting skills.
- Practice Problem Analysis with a video-based case to demonstrate rapid use.
- Explore how to access KT process from wherever you are with the Kepner-Tregoe Tablet App. Free to all attendees.
- Extend your learning with access to a MyKT membership, an online resource full of coaching tips and tricks, updated KT worksheets built in Microsoft Excel, updated digital process cards, a copy of the New Rational Manager in e-book format, and much more.
Duration and Format: 3 hours
Technical Requirements: You must have a laptop or PC (one learner per computer) and ability to dial-in via a landline (not cell phone)
Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a My KT membership
Training Options: Virtual classroom. You can login from wherever you are in the world