Problem Solving & Decision Making Products

               The Gold Standard in Critical Thinking

ITSM & Tech Support

    Take Control of Customer Service and IT

Princeton, NJ, US
27.Jan - 07.Feb 2020
Cookham, Berkshire, GB
16.Mar - 27.Mar 2020


Deepening expertise and sharing knowledge with an organization starts with establishing the right team to lead and facilitate this training. For nearly 60 years, our Train-the-Trainer programs, offered through our Leadership Development Institute (LDI), have been preparing Program Leaders within organizations with a blend of in-depth concept knowledge and instructor training.

At Kepner-Tregoe, we intentionally use the term Program Leader, rather than instructor or trainer, because the responsibilities include activities outside of the typical workshop environment. Through the Train-the-Trainer workshops, we equip Program Leaders to lead workshops and serve as rational thinking consultants who develop and implement programs designed to drive sustainability and align your organization for success. This experience prepares select employees to become KT Program Leaders, certified to conduct in-house KT workshops.

Over the years, providing training with our Program Leaders has proven to be one of the most effective ways to embed Kepner-Tregoe Clear Thinking capabilities into an organization.

Process Facilitator and Coach Development
Den Dolder, NL
10.Feb - 24.Mar 2020
Princeton, NJ, US
24.Feb - 28.Feb 2020


Growing a competitive organization requires leadership in the area of critical thinking for teams and individuals. These advisors and coaches must manage complexity, facilitate the transfer of knowledge but also, support the ongoing adoption of critical thinking skills in a sustainable way. Through Kepner-Tregoe’s Process Facilitator and Coach Development, your leaders will gain a deeper understanding of KT Clear Thinking processes and learn how to apply those tools within your teams. As certified facilitators and coaches, your leaders will lead their colleagues in solving difficult problems, making tough decisions, setting priorities, and planning ahead.

Root Cause Analysis
Toronto, ON, CA
10.Dec - 11.Dec 2019
San Diego, CA, US
14.Jan - 15.Jan 2020

Workshop Overview

Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.

Audience: Employees at all levels who are required to perform root cause analysis (RCA), troubleshoot, and conduct problem solving will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

KT Troubleshooting Simulation
Paris - Les Halles, FR
26.Mar - 26.Mar 2020
Düsseldorf, DE
27.Mar - 27.Mar 2020

Workshop Overview

The KT Troubleshooting Simulation invites learners to practice their problem solving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.

Audience:  Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem solving and has already completed a KT Workshop (e.g. Problem Solving and Decision Making, KT Resolve/Restore, ITSM PIM, ATS, etc.). Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.  

KT LiveOnline: Problem Solving & Decision Making
Virtual session, CA
10.Dec - 13.Dec 2019
Virtual session, US
10.Dec - 12.Dec 2019

Workshop Overview

Kepner-Tregoe LiveOnline provides individuals and teams an efficient way to learn KT’s Clear Thinking processes from wherever they are—with no travel required.  Led by an experienced instructor, KT LiveOnline utilizes a web meeting platform to provide you access to the specific problem solving and decision making skills you want to develop. With its flexible format, you can choose to learn the specific components of the KT Problem Solving and Decision Making (PSDM) skills that you need, or go through full KT Training – from wherever you are.

Audience: Employees at all levels who are required to perform troubleshooting, root cause analysis (RCA) and conduct problem solving will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

Operational Improvement & Troubleshooting Products

          A Measurable Impact on Operations 

Risk Mitigation for Operations

Workshop Overview

Risk mitigation is often considered only after a costly and time-consuming incident disrupts operations or damages your company’s reputation. Performing a risk assessment before problems occur proactively handles potential problems and make sure precious resources stay focused on progress vs. remediation. This one-day hands-on workshop will provide you with real-world practice in our simulation-based scenarios that prepare you to manage risk.  Minimum time will be spent on a risk mitigation theory with maximum time practicing in our risk scenario simulator. In the simulator, you will measure the quality of your risk mitigation plan against various likely scenarios and learn how to effectively protect your plan. You will also practice your skills in a "risk challenge" that requires you to rapidly apply the concepts to your own real-life scenarios.

Audience: Personnel involved in shutdowns, turnarounds, and outages (STOs), changeovers, and roles such as Reliability and Maintenance Engineers and Project team members



Managing People in Projects

Workshop Overview

Project results come from people, not software. As such, overlooking the human element of projects is a common cause for project failure. By effectively managing people in projects you can consistently get the best performance from your project teams and get the best project results.

Kepner-Tregoe’s Managing People in Projects workshop directs the focus of project leaders on managing people, not tasks, collaborating with others, and navigating the interpersonal relationships present in every project. From learning best practices for effective motivation, to optimizing stakeholder involvement, KT's Managing People in Projects workshop can help you to both recognize and utilize your greatest resource—your people.   

Audience: Designed for project managers and sponsors or anyone in a project leadership role overseeing project team members. This workshop especially adds value to those working with project teams that use the KT Project Management approach. 

Emerging Leaders Program

Workshop Overview

More than a workshop, Kepner-Tregoe’s Emerging Leaders Program training is a partnership—one designed to help leaders build their core capabilities through practical application. Using a development approach, our Emerging Leaders Program training blends our KT Clear Thinking methodologies with modern leadership theories and industry best practices on high-performing teams.

Audience: Designed for new or emerging leaders in their early to mid-career, as well as individuals with strong technical experience but have limited leadership experience.

Strategic Thinking & Execution Workshop

Workshop Overview

Build your organization’s leadership skills with Kepner-Tregoe’s Strategic Thinking & Execution workshop. This dynamic workshop is designed for emerging and mid-level managers—those reporting directly to the Executive Suite. Given that these leaders have significant responsibility for implementing an organization’s strategy, this workshop prepares mid-level managers in building strategic understanding and commitment throughout the organization. By supporting your managers in deepening their clear thinking skills, your organization can begin developing a cadre of people with strategic decision making skills.

Audience: All professionals, managers and organization leaders who are responsible for making and recommending resource allocations, accomplishing growth and profit targets or for designing, marketing, producing or distributing the organization’s products or services. Also suitable for middle managers who report directly to the top team.


Problem Solving & Decision Making
Den Dolder, NL
18.Nov - 20.Nov 2019
Shanghai, CN
26.Nov - 28.Nov 2019

Workshop Overview

When faced with a problem or decision, you need the right answer—and fast. For almost 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals find the root cause of problems faster, make better decisions, manage risk, and prioritize what to work on first. KT's instructors will ensure you're ready use these skills back on the job to make an impact where you work.

Audience: Ideal for employees at all levels required to troubleshoot, perform root cause analysis (RCA), make decisions and implement plans. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.

KT Frontline SE
Kuala Lumpur, MY
18.Nov - 18.Nov 2019

Workshop Overview

Kepner-Tregoe’s interactive Frontline Simulation workshop is all about learning by doing.  You will learn five basic steps of troubleshooting and repeatedly practice applying the skills in our close-to-reality simulation scenarios. This technology enabled active learning environment delivers minimum theory and maximum application to increase confidence in troubleshooting.

Audience: KT Frontline is our most introductory level troubleshooting workshop.  It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary. 

Examples: Frontline Service and Support Engineers, Service and Help Desk staff.


Coaching Workshop

Workshop Overview

Organizations embark on change initiatives because they understand that continuous skill development and process improvement are critical to future success. Many of those initiatives fail to change on-the-job behavior.

Coaching drives positive change and supports the use of those newly learned skills into the daily routines of affected staff. No different than any great sports team, good coaching is often the difference between incremental and real step-change improvement success.

Audience: Ideal for senior engineers and managers with responsibilities for technical support, problem management, incident management, escalation management and continual service improvement. Anyone involved in behavior change management, implementing the KT methodology.

Project Management Products

      Turbocharge your Projects

KT Facilitator

Workshop Overview

When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head and great communication. This workshop will give you the leadership skills which enable you to manage major problems paying dividends for your organization.

Audience: Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior change management, implementing the KT methodology.

Leadership Development Products

Developing Clear Thinking Leaders 

Decision Making for Leaders

Workshop Overview

Kepner-Tregoe's Decision Making for Leaders training provides a scalable, systematic approach to making strategic, operational, and tactical decisions across your organization. As pioneers of decision science, Kepner-Tregoe has been helping executives, business leaders, and workers at all levels make difficult decisions for nearly 60 years. This unique, one-day workshop brings that wealth of experience to the classroom so you can learn to avoid decision making biases, practice new skills, and make an immediate impact back on the job.

Audience: Employees at all levels who are required to make or participate in decisions will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, marketing, research and development, and maintenance.

Problem Solving & Decision Making for CAPAs

Workshop Overview

Problem Solving & Decision Making for Corrective and Preventive Actions (CAPAs) is an FDA-recognized, step-by-step approach to close out deviations with complete, well-documented investigations. Through this workshop, you’ll learn how to respond to deviations with a process that is focused, rapid, and fully documented. Ideal for pharmaceutical and medical device companies, Problem Solving & Decision Making for CAPAs provides the essential framework for satisfying agency investigation requirements and eliminating future deviations.

Audience:  Anyone who has to investigate, find root cause, manage investigations or CAPAs. This includes operators who support investigations through managers who approve investigations.