Workshop Overview

Kepner-Tregoe’s interactive Frontline Simulation workshop is all about learning by doing.  You will learn five basic steps of troubleshooting and repeatedly practice applying the skills in our close-to-reality simulation scenarios. This technology enabled active learning environment delivers minimum theory and maximum application to increase confidence in troubleshooting.

Audience: KT Frontline is our most introductory level troubleshooting workshop.  It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary. 

Examples: Shop floor employees, Production line workers, Assembly team members, Maintenance apprentices, Machine operators, High-performance team members, and Team leaders.

Key Benefits

Find cause faster and safely

Start troubleshooting immediately when the problem starts and improve your resolution time by gathering quality data and knowing how to zero in on the most likely possible cause.

Real results, after just one day

Learn and repeatedly practice essential troubleshooting concepts in an interactive simulation; equipping you with the skills you need to immediately improve your day-to-day problem-solving.

Build confidence in today’s increasingly complicated environment

By learning to gather accurate data in a consistent format, frontline employees will avoid falling into the pitfalls of troubleshooting and increase confidence in their own abilities to solve the issue. 

Skills Developed

  • Define, clarify, and prioritize issues
  • Ask core questions to uncover critical data required for troubleshooting effectiveness
  • Ability to accurately describe issues and structure documentation to guide next steps
  • Learn the secret to great troubleshooting – comparing “what is working” to “what is not working”
  • Identify the most likely cause by assessing possible causes against facts

Workshop Details

Duration: 1 Day 

Certification Credits: .7 CEUs / 7 PDUs 

Prerequisite: none

Training Options: Available as a Public Session or as on-site group training at your location


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