• Prepare for Incident Mapping: ensure appropriate involvement and prepare participants for the Incident Mapping process
  • Describe the Incident: summarize high-level incident information to ensure a focused effort
  • Map Incident Causes: uncover the chain of causes that led to the event. Look for and record each to form a causal chain
  • Identify Circumstances: uncover conditions that influenced the cause or effects of a problem
  • Identify Breached Barriers: look at elements that should have, but did not keep a problem from happening
  • Identify Issue Owner(s): record ownership for addressing critical issues in the causal chain
  • Perform Root Cause Analysis: use KT’s Problem Analysis to find cause so that action can be taken to prevent future occurrences
  • Develop and Select Solutions: use KT’s Decision Analysis to select solutions with the greatest likelihood preventing future occurrences
  • Protect and Recommend Actions for Implementation: use KT’s Potential Problem Analysis to strengthen recommendations, then present them to decision-makers

KT’s Problem Solving and Decision Making processes

Integrated approaches for dealing with complex issues in rapid, repeatable ways.

  • Situation Appraisal: break down any situation into specific components, and determine who will do what, and by when
  • Problem Analysis: a structured way to quickly find the cause when things are not working as they should 
  • Decision Analysis: understand how needed benefits will influence your choice, see how well various options meet your needs, and ensure that your choice can stand the test of time
  • Potential Problem Analysis: consider what might go wrong with future actions, identify ways to keep bad things from happening, and/or minimize damage

Manage Involvement

Determine who needs to be involved and how throughout incident mapping

  • Define the situation needing involvement to avoid wasted time or effort
  • Assess key variables related to information, commitment, participation, and conflict to identify the appropriate level of involvement
  • Choose the most appropriate level of involvement based on what you’ve uncovered
  • Consider techniques for addressing conflict and building consensus
  • Learn about setting and maintaining boundaries for involvement and participation

Additional topics

  • Questioning skills and techniques
  • Investigation techniques
  • KT’s Managing Involvement
  • Pitfalls for each step, and how to overcome them

 Download Incident Mapping Outline

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