Kepner-Tregoe’s Advanced Incident & Problem Management plugins for ServiceNow give your team the tools to make major incidents minor, avoiding unnecessary guesswork on the path to getting extraordinary results such as; Reducing MTTR by 50%, improving first call resolution by 40%, increasing customer satisfaction to over 90% and reducing service and support delivery costs.  

Your Incident and Problem Management teams gather more facts with less documentation.  They’ll follow a roadmap giving them a common approach prompting them to ask key questions at critical times.  They’ll get to cause faster while continually improving their troubleshooting skills. 

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