Business processes play a critical role in organizational success—improving business process performance improves organizational performance by providing a framework for consistent quality and increased efficiency.  Kepner-Tregoe business processes improvement (BPI) consulting employ these principles successfully.  Deep experience has shown that good problem solving plays a critical role in many business processes. Kepner-Tregoe consultants help your company improve business processes by providing a customized business processes improvement framework. 

Teaching strategic problem solving methods throughout the consulting engagement, the Kepner-Tregoe problem solving decision making approach to business process improvement helps an organization to understand the causes of why key business activities are underperforming and which processes are barriers to the effective implementation of its strategy.

Success can be measured in:

  • Improved Quality
  • Greater Efficiency
  • Lower Costs
  • Decreased Cycle-time

The KT BPI approach is built on the premise that business process improvement is driven by strategic and operational priorities. Process improvements should be guided by the organization's strategic goals. We collaborate with clients to identify the key processes that need examination and improvement ensuring that the BPI project is clearly structured and goals are precisely defined.

Once a process is improved, it is managed for continuous improvement. Kepner-Tregoe’s Problem Solving and Decision Making and Project Management approaches help support and structure a BPI project. These methodologies, combined with process mapping, functional flowcharting, process analyses, and the use of process metrics and controls provide a highly effective method for improving the way work gets done.