Can you identify which of the following questions is NOT a gatekeeper question for root cause analysis discussions?
- Is there a deviation?
- Is cause 100% unknown?
- Did the problem begin recently?
- Do we need to know cause to take effective, meaningful action?
Answer: Did the problem begin recently?
Did you know that one wasn't a gatekeeper question? Awesome!
Before embarking on a full blown root cause analysis journey, companies need to verify that there is a deviation, make sure the cause is unknown, and identify whether finding the cause is the only way to take meaningful action. If the issue meets all three gatekeeper criteria, then root cause analysis is an appropriate use of time and resources. Take a look at this list of hacks for easier troubleshooting today.
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