Problem Solving and Decision Making Workshop

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The Kepner-Tregoe processes for problem solving and decision making (PSDM) are used and taught in major organizations worldwide. It is a conscious, step-by-step approach for successfully solving problems, making good decisions, and analyzing potential risks and opportunities. 

During the three-day workshop, coached applications help participants address the actual problems and decisions they face at work.  The process is so effective that it becomes “the way things are done” at many organizations and is the basis of many operational improvement programs.

 

What You Will Learn

The Kepner-Tregoe Problem Solving and Decision Making workshop encompasses four fundamental Rational Processes that apply to virtually all aspects of organizational activity.  These four "Clear Thinking" Processes are:

Situation Appraisal (SA)  

Situation Appraisal helps answer the question: What is going on?

Steps include identifying concerns, breaking issues down into workable pieces, setting priorities, planning next steps, and selecting appropriate people to resolve the issue. SA helps to sort out priority concerns and avoids working on the wrong issue. 

Problem Analysis (PA)

Problem Analysis helps answer the question: What went wrong?

Kepner-Tregoe's widely acclaimed troubleshooting tool--Problem Analysis--is a method for finding the root cause of a deviation through disciplined use of logic and data. PA helps sharpen the focus on the right data and helps avoid the tendency to jump to the wrong cause before the relevant facts have been examined. Steps include describing the problem, identifying and evaluating possible causes, and testing possible causes to find true cause before corrective actions are taken.

Decision Analysis (DA)

Decision Analysis answers the question: What is the best alternative?

Kepner-Tregoe Decision Analysis is a systematic process for making the best, balanced decision when the choice between alternatives is unclear. Steps include clarifying purpose, evaluating alternatives, assessing risks and benefits, and making the decision. Effective use of DA helps clarify decision-making roles and responsibilities, sharpens the focus on the appropriate performance objectives for each decision, and provides a clear format for making and assessing recommendations.

Potential Problem/Opportunity Analysis (PPA/POA)

Potential Problem Analysis answers the question:  What could go wrong?

Along with its partner, Potential Opportunity Analysis, Kepner-Tregoe’s risk management tool--Potential Problem Analysis--provides a pattern of thinking that enables us to change and improve the future, rather than allowing the future to arrive entirely on its own terms. Steps include identifying potential problems (opportunities) and likely causes, taking preventive (promoting) action, and planning contingent (capitalizing) action. 

 

How You Will Learn

This workshop uses a proven and systematic learning design. You will experience situations first and then draw from those experiences to discuss and reinforce Problem Solving and Decision Making workshop concepts. The learning process has four parts:

Exercises structured to help you discover your current skills and tendencies;

Concept discussions and full group briefings;

Practice exercises with feedback; and

Opportunities to apply workshop ideas to your priority issues with feedback.

Click here to download the PSDM Technical Brochure--a detailed description, including course outline.

For a copy of our complete 2017 Public Workshop Catalog, click here.

 


 

Workshop Schedule

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If your country is not listed or you'd like to schedule a session
to be held at your company, please Contact US for more information.
Date City, State/Province Country Price Language Register
Jul. 16-
Jul. 18
2019
Dallas, TX US $1,995.00
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Jul. 23-
Jul. 25
2019
Atlanta, GA US $1,995.00
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Jul. 30-
Aug. 1
2019
San Diego, CA US $1,995.00
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Aug. 6-
Aug. 8
2019
Detroit, MI US $1,995.00
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Aug. 13-
Aug. 15
2019
Santa Clara, CA US $1,995.00
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Sep. 10-
Sep. 12
2019
Denver, CO US $1,995.00
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Sep. 17-
Sep. 19
2019
Los Angeles, CA US $1,995.00
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Sep. 24-
Sep. 26
2019
Tampa, FL US $1,995.00
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Sep. 24-
Sep. 26
2019
Chicago, IL US $1,995.00
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Oct. 1-
Oct. 3
2019
San Diego, CA US $1,995.00
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Oct. 1-
Oct. 3
2019
Minneapolis, MN US $1,995.00
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Oct. 22-
Oct. 24
2019
Houston, TX US $1,995.00
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Oct. 22-
Oct. 24
2019
Atlanta, GA US $1,995.00
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Nov. 5-
Nov. 7
2019
Chicago, IL US $1,995.00
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Nov. 5-
Nov. 7
2019
Phoenix, AZ US $1,995.00
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Nov. 12-
Nov. 14
2019
Princeton, NJ US $1,995.00
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Dec. 3-
Dec. 5
2019
Santa Clara, CA US $1,995.00
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Dec. 10-
Dec. 12
2019
Toronto, Ontario CA $2,600.00
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