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The Kepner-Tregoe processes for problem solving and decision making (PSDM) are used and taught in major organizations worldwide. It is a conscious, step-by-step approach for successfully solving problems, making good decisions, and analyzing potential risks and opportunities. 

During the three-day workshop, coached applications help participants address the actual problems and decisions they face at work.  The process is so effective that it becomes “the way things are done” at many organizations and is the basis of many operational improvement programs.

 

What You Will Learn

The Kepner-Tregoe Problem Solving and Decision Making workshop encompasses four fundamental Rational Processes that apply to virtually all aspects of organizational activity.  These four "Clear Thinking" Processes are:

Situation Appraisal (SA)  

Situation Appraisal helps answer the question: What is going on?

Steps include identifying concerns, breaking issues down into workable pieces, setting priorities, planning next steps, and selecting appropriate people to resolve the issue. SA helps to sort out priority concerns and avoids working on the wrong issue. 

Problem Analysis (PA)

Problem Analysis helps answer the question: What went wrong?

Kepner-Tregoe's widely acclaimed troubleshooting tool--Problem Analysis--is a method for finding the root cause of a deviation through disciplined use of logic and data. PA helps sharpen the focus on the right data and helps avoid the tendency to jump to the wrong cause before the relevant facts have been examined. Steps include describing the problem, identifying and evaluating possible causes, and testing possible causes to find true cause before corrective actions are taken.

Decision Analysis (DA)

Decision Analysis answers the question: What is the best alternative?

Kepner-Tregoe Decision Analysis is a systematic process for making the best, balanced decision when the choice between alternatives is unclear. Steps include clarifying purpose, evaluating alternatives, assessing risks and benefits, and making the decision. Effective use of DA helps clarify decision-making roles and responsibilities, sharpens the focus on the appropriate performance objectives for each decision, and provides a clear format for making and assessing recommendations.

Potential Problem/Opportunity Analysis (PPA/POA)

Potential Problem Analysis answers the question:  What could go wrong?

Along with its partner, Potential Opportunity Analysis, Kepner-Tregoe’s risk management tool--Potential Problem Analysis--provides a pattern of thinking that enables us to change and improve the future, rather than allowing the future to arrive entirely on its own terms. Steps include identifying potential problems (opportunities) and likely causes, taking preventive (promoting) action, and planning contingent (capitalizing) action. 

 

How You Will Learn

This workshop uses a proven and systematic learning design. You will experience situations first and then draw from those experiences to discuss and reinforce Problem Solving and Decision Making workshop concepts. The learning process has four parts:

Exercises structured to help you discover your current skills and tendencies;

Concept discussions and full group briefings;

Practice exercises with feedback; and

Opportunities to apply workshop ideas to your priority issues with feedback.

Click here to download the PSDM Technical Brochure--a detailed description, including course outline.

For a copy of our complete 2017 Public Workshop Catalog, click here.

 


 

Problem Solving & Decision Making Products

               The Gold Standard in Critical Thinking

ITSM & Tech Support

    Take Control of Customer Service and IT

Lean Troubleshooting

Partnering with Gestaltix®, this one-day workshop provides learners a simulation-based immersion approach to solve workplace problems by cutting through the complexity often encountered in problem-solving and performance improvement methodologies and focuses on the key practical tools and know-how that can be readily implemented within workplaces.

Audience

Anyone who is required to troubleshoot, perform investigations, complete a root cause analysis (RCA), manage incidents or conduct problem solving. Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.

Operational Improvement & Troubleshooting Products

          A Measurable Impact on Operations 

Train-The-Trainer
Virtual Training, US
25.Jan - 05.Feb 2021
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Cookham, Berkshire, GB
01.Mar - 12.Mar 2021
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Overview

Deepening expertise and sharing knowledge with an organization starts with establishing the right team to lead and facilitate this training. For nearly 60 years, our Train-the-Trainer programs, offered through our Leadership Development Institute (LDI), have been preparing Program Leaders within organizations with a blend of in-depth concept knowledge and instructor training.

At Kepner-Tregoe, we intentionally use the term Program Leader, rather than instructor or trainer, because the responsibilities include activities outside of the typical workshop environment. Through the Train-the-Trainer workshops, we equip Program Leaders to lead workshops and serve as rational thinking consultants who develop and implement programs designed to drive sustainability and align your organization for success. This experience prepares select employees to become KT Program Leaders, certified to conduct in-house KT workshops.

Over the years, providing training with our Program Leaders has proven to be one of the most effective ways to embed Kepner-Tregoe Clear Thinking capabilities into an organization.

Process Facilitator and Coach Development
Virtual session, US
08.Feb - 12.Feb 2021
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Den Dolder or Online, NL
08.Feb - 10.Feb 2021
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Overview

Growing a competitive organization requires leadership in the area of critical thinking for teams and individuals. These advisors and coaches must manage complexity, facilitate the transfer of knowledge but also, support the ongoing adoption of critical thinking skills in a sustainable way. Through Kepner-Tregoe’s Process Facilitator and Coach Development, your leaders will gain a deeper understanding of KT Clear Thinking processes and learn how to apply those tools within your teams. As certified facilitators and coaches, your leaders will lead their colleagues in solving difficult problems, making tough decisions, setting priorities, and planning ahead.

Root Cause Analysis
Virtual session, US
12.Jan - 13.Jan 2021
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Virtual session, CA
12.Jan - 13.Jan 2021
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Workshop Overview

Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.

Audience: Employees at all levels who are required to perform root cause analysis (RCA), troubleshoot, and conduct problem solving will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

KT Troubleshooting Simulation
Paris, Les Halles, FR
21.Jan - 21.Jan 2021
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Workshop Overview

The KT Troubleshooting Simulation invites learners to practice their problem solving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor.

Audience:  Anyone who is required to troubleshoot, perform investigations, root cause analysis (RCA), manage incidents or conduct problem solving and has already completed a KT Workshop (e.g. Problem Solving and Decision Making, KT Resolve/Restore, ITSM PIM, ATS, etc.). Functional troubleshooting roles often include service, support, and quality engineers, analysts, technicians, problem and incident managers, auditors, and others responsible for resolution of critical incidents and problems.  

KT LiveOnline: Problem Solving & Decision Making
Virtual session, US
08.Dec - 10.Dec 2020
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Remote / Virtual Session, Hong Kong, CN
12.Jan - 12.Jan 2021
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Workshop Overview

Kepner-Tregoe LiveOnline provides individuals and teams an efficient way to learn KT’s Clear Thinking processes from wherever they are—with no travel required.  Led by an experienced instructor, KT LiveOnline utilizes a web meeting platform to provide you access to the specific problem solving and decision making skills you want to develop. With its flexible format, you can choose to learn the specific components of the KT Problem Solving and Decision Making (PSDM) skills that you need, or go through full KT Training – from wherever you are.

Audience: Employees at all levels who are required to perform troubleshooting, root cause analysis (RCA) and conduct problem solving will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

Risk Mitigation for Operations

Workshop Overview

Risk mitigation is often considered only after a costly and time-consuming incident disrupts operations or damages your company’s reputation. Performing a risk assessment before problems occur proactively handles potential problems and make sure precious resources stay focused on progress vs. remediation. This one-day hands-on workshop will provide you with real-world practice in our simulation-based scenarios that prepare you to manage risk.  Minimum time will be spent on a risk mitigation theory with maximum time practicing in our risk scenario simulator. In the simulator, you will measure the quality of your risk mitigation plan against various likely scenarios and learn how to effectively protect your plan. You will also practice your skills in a "risk challenge" that requires you to rapidly apply the concepts to your own real-life scenarios.

Audience: Personnel involved in shutdowns, turnarounds, and outages (STOs), changeovers, and roles such as Reliability and Maintenance Engineers and Project team members

 

Managing People in Projects

Workshop Overview

Project results come from people, not software. As such, overlooking the human element of projects is a common cause for project failure. By effectively managing people in projects you can consistently get the best performance from your project teams and get the best project results.

Kepner-Tregoe’s Managing People in Projects workshop directs the focus of project leaders on managing people, not tasks, collaborating with others, and navigating the interpersonal relationships present in every project. From learning best practices for effective motivation, to optimizing stakeholder involvement, KT's Managing People in Projects workshop can help you to both recognize and utilize your greatest resource—your people.   

Audience: Designed for project managers and sponsors or anyone in a project leadership role overseeing project team members. This workshop especially adds value to those working with project teams that use the KT Project Management approach. 

Strategic Thinking & Execution Workshop

Workshop Overview

Build your organization’s leadership skills with Kepner-Tregoe’s Strategic Thinking & Execution workshop. This dynamic workshop is designed for emerging and mid-level managers—those reporting directly to the Executive Suite. Given that these leaders have significant responsibility for implementing an organization’s strategy, this workshop prepares mid-level managers in building strategic understanding and commitment throughout the organization. By supporting your managers in deepening their clear thinking skills, your organization can begin developing a cadre of people with strategic decision making skills.

Audience: All professionals, managers and organization leaders who are responsible for making and recommending resource allocations, accomplishing growth and profit targets or for designing, marketing, producing or distributing the organization’s products or services. Also suitable for middle managers who report directly to the top team.

Project Management Products

      Turbocharge your Projects

Problem Solving & Decision Making
Virtual Session, CA
08.Dec - 10.Dec 2020
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Virtual Session, US
08.Dec - 10.Dec 2020
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Workshop Overview

When faced with a problem or decision, you need the right answer—and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals find the root cause of problems faster, make better decisions, manage risk, and prioritize what to work on first. KT's instructors will ensure you're ready use these skills back on the job to make an impact where you work.

Audience: Ideal for employees at all levels required to troubleshoot, perform root cause analysis (RCA), make decisions and implement plans. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.

KT Frontline SE
Kuala Lumpur, MY
07.Dec - 07.Dec 2020
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Remote / Virtual Session, Hong Kong, CN
03.Mar - 04.Mar 2021
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Workshop Overview

Kepner-Tregoe’s interactive Frontline Simulation workshop is all about learning by doing.  You will learn five basic steps of troubleshooting and repeatedly practice applying the skills in our close-to-reality simulation scenarios. This technology enabled active learning environment delivers minimum theory and maximum application to increase confidence in troubleshooting.

Audience: KT Frontline is our most introductory level troubleshooting workshop.  It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary. 

Examples: Frontline Service and Support Engineers, Service and Help Desk staff.

Leadership Development Products

Developing Clear Thinking Leaders 

Coaching Workshop

Workshop Overview

Organizations embark on change initiatives because they understand that continuous skill development and process improvement are critical to future success. Many of those initiatives fail to change on-the-job behavior.

Coaching drives positive change and supports the use of those newly learned skills into the daily routines of affected staff. No different than any great sports team, good coaching is often the difference between incremental and real step-change improvement success.
 

Audience: Ideal for senior engineers and managers with responsibilities for technical support, problem management, incident management, escalation management and continual service improvement. Anyone involved in behavior change management, implementing the KT methodology.

KT Facilitator

Workshop Overview

When a major crisis hits, facilitation skills are essential to guide your team through critical situations. Issue facilitation requires a clear purpose, a cool head and great communication. This workshop will give you the leadership skills which enable you to manage major problems paying dividends for your organization.

Audience: Ideal for senior engineers and managers with responsibilities for (major) incident management, escalation management, technical support, problem management, and continual service improvement. Anyone involved in behavior change management, implementing the KT methodology.

Decision Making for Leaders

Workshop Overview

Kepner-Tregoe's Decision Making for Leaders training provides a scalable, systematic approach to making strategic, operational, and tactical decisions across your organization. As pioneers of decision science, Kepner-Tregoe has been helping executives, business leaders, and workers at all levels make difficult decisions for nearly 60 years. This unique, one-day workshop brings that wealth of experience to the classroom so you can learn to avoid decision making biases, practice new skills, and make an immediate impact back on the job.

Audience: Employees at all levels who are required to make or participate in decisions will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service, marketing, research and development, and maintenance.

Problem Solving & Decision Making for CAPAs

Workshop Overview

Problem Solving & Decision Making for Corrective and Preventive Actions (CAPAs) is an FDA-recognized, step-by-step approach to close out deviations with complete, well-documented investigations. Through this workshop, you’ll learn how to respond to deviations with a process that is focused, rapid, and fully documented. Ideal for pharmaceutical and medical device companies, Problem Solving & Decision Making for CAPAs provides the essential framework for satisfying agency investigation requirements and eliminating future deviations.

Audience:  Anyone who has to investigate, find root cause, manage investigations or CAPAs. This includes operators who support investigations through managers who approve investigations. 

Workshop Schedule

Choose your country in the dropdown below

If your country is not listed or you would like to schedule a session to be held at your company, please contact us for more information.

Date City, State/Province Country Price Language Register
Dec 8, 2020 -
Dec 10, 2020
Virtual Session CA $2,600.00 English
Register

Problem Solving Decision Making

This session is a full virtual KT Problem Solving Decision Making workshop

 held by WebEx on three consecutive days,

10:00 am - 6:00 pm EST (with plenty of breaks).

Dec 8, 2020 -
Dec 10, 2020
Virtual Session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Jan 12, 2021 -
Jan 14, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Jan 12, 2021 -
Jan 14, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Feb 2, 2021 -
Feb 4, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Feb 2, 2021 -
Feb 4, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Feb 23, 2021 -
Feb 25, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Feb 23, 2021 -
Feb 25, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Mar 16, 2021 -
Mar 18, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Mar 16, 2021 -
Mar 18, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Apr 6, 2021 -
Apr 8, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Apr 6, 2021 -
Apr 8, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Apr 20, 2021 -
Apr 22, 2021
Dallas, TX US $1,995.00 English
Register
Apr 27, 2021 -
Apr 29, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Apr 27, 2021 -
Apr 29, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

May 11, 2021 -
May 13, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

May 11, 2021 -
May 13, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Jun 1, 2021 -
Jun 3, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Jun 1, 2021 -
Jun 3, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Jun 15, 2021 -
Jun 17, 2021
Columbus, OH US $1,995.00 English
Register
Jun 29, 2021 -
Jul 1, 2021
Virtual session CA $2,600.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).

Jun 29, 2021 -
Jul 1, 2021
Virtual session US $1,995.00 English
Register

Online Workshop conducted over  three consecutive days, via WebEx

10:00 am - 6:00 pm EST (with plenty of breaks).