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Company leaders can’t control when major incidents will happen, but they can control how the company manages and responds to major incidents. Overall service excellence, which includes an effective and well-understood major incident management process, is the key to responding to the incident quickly, resolving the immediate impacts, preserving company reputation and mitigating the operational and customer risk.
Download our Major Incident Management Toolkit, including:
White Paper: Achieving Service Excellence in Major Incident Management
Article: Major Incident Essentials - Communication and Effective Action - Help, What Do We Do Now?
Article: Why You Never Hear About Most Outages
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