Managing incidents and problems is about the ability to stay in control under pressure. When people and organizations must perform under pressure to solve major problems, it's not the time to improvise. In these situations, you need an efficient, well-proven and effectively documented approach to manage situations systematically and consistently with a predictable outcome. The KT Playbook establishes that "one-best-way"  inside your business to attack problems successfully, every time.


  • Integrate your business process with KT's best-of-breed methodology for problem solving
  • Clearly define roles and responsibilities to minimize ambiguity when crisis hits
  • Develop a one-stop manual that defines the way you solve problems at your business
  • Set the basis for effective documentation to turn your organization into a knowledge organization


Take control today!