When major crises hit, communication skills are essential. Empowering teams in critical situations requires leadership in the form of effective engagement of others and targeted issue facilitation. Teams must be effectively directed with a clear purpose, and without panic. Applying excellent troubleshooting skills in a team environment requires more than just good problem solving, it requires excellent facilitation and communication skills.

Learn and develop the aspects of great facilitation:

  • Preparation − engagement − documentation and follow-up
  • Learn how to leverage more effectively your team’s technical capability. Maintain control over a problem-solving team and lead it through the resolution process
  • Understand different communication styles and how to use them to engage effectively with your peers and customers

Learn how the best problem solvers in the world do it.