Many organizations embark on change initiatives because they understand that business transformation requires continual skill development of their workforce to improve processes and specific outputs.  Many organizations, however, fail to change behavior on the job. Quality coaching can be the difference between incremental and step-change improvement. KT helps you develop your own in-house coaches based on a globally-proven coaching methodology, specifically customized to support IT Service and tech support engineers.


  • Actively support behavior change in your business through your own "change agents"
  • Learn a coaching framework customized to support engineers aligned to their day-to-day job
  • Learn to adjust your communication style to those of your trainees for maximum effectiveness
  • Bring visibility and accountability to your change effort

Take your performance to the next level