Increase the Speed and Quality of Case Management
The KT Case Management for Service Now App will make your support engineers more effective and efficient when solving customer problems leveraging the best-practice troubleshooting methodology from Kepner-Tregoe. Support engineers and managers can perform a root cause analysis, quickly documenting data as a case unfolds being reminded of what data has been collected, what critical questions still need to be asked while keeping information visible at a glance.
The KT Case Management App for ServiceNow supports the work of team leaders and subject matter experts, adding facts that quickly help everyone on a bridge/conference call understand the data they need to find cause, help them propose a superior solution, protect their fix and execute a plan.
Stakeholders can use the app to quickly review status, understand involvement, and prepare executive updates.
The KT app for Case Management is available in combination with Kepner-Tregoe training.
Start Structured Thinking Within Minutes
- Supports Kepner-Tregoe’s best practice, ITIL®-recognized troubleshooting methodology
- KT solutions enable your support organization to get to root cause faster and improve the customer exeprience
- Enables consistent problem documentation and the creation of reusable knowledge
- Integrated “coaching loops” drive continuous learning and process adoption/adherence
- KT approach aligns process, capability and technology
- Drives adoption and maximizes the ROI of your ServiceNow implementation