Help! My car is allergic to vanilla ice cream. The complete story
The following is a real complaint received by a high ranking executive of a well-known major automobile manufacturer:
“This is the second time I have written you, and I don’t blame you for not answering me, because I kind of sounded crazy, but it is a fact that we have a tradition in our family of ice-cream for dessert after dinner each night and I will drive down to the store to get it.
It’s also a fact that I recently purchased one of your new automobiles and since then my trips to the store have created a problem. You see, every time I buy vanilla ice-cream, when I start back from the store my car won’t start. If I get any other kind of ice-cream, the car starts just fine. I want you to know I’m serious about this question, no matter how silly it sounds: ‘What is it about this car that makes it not start when I get vanilla ice-cream, and easy to start whenever I get any other kind?”
An engineer was sent to check out the case. He was surprised to be greeted by a successful, obviously well-educated man in a fine neighbourhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice-cream store. It was vanilla ice-cream that night and, sure enough, after they came back to the car, it wouldn’t start!
Now the engineer, being a logical man, refused to believe that this man’s car was allergic to vanilla ice-cream. He began to take notes: he jotted down all sorts of data, time of day, type of gas used, time to drive back and forth, etc.
What questions will you ask to uncover the truth about the car’s allergy to vanilla ice-cream?
What possible causes can you think of?
Visit us at booth 33 to claim your free prize
We would love to discuss your approach to this problem. Or alternatively to talk about a solution to accelerate the ability for your workforce solve problems with clarity and confidence.
Join us at Asia's biggest and most empowering people management event of the year. Truly a marketplace for HR ideas, HR Summit Singapore 2016 brings together the best minds in HR, management strategy and HR services from South East Asia and beyond, to connect and learn for two exciting full days.