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Learn about the impact and source of (recurring) incidents and IT (in)stability. In this webinar, Dave Frank and Shane Chagpar talk about the benefits of an end-to-end problem-solving approach to service excellence and introduce four strategies to achieve greater IT stability via Incident and Problem Management.

Key take-aways:

  1. Sources of IT instability and the impact on the customer
  2. Why we struggle as more stakeholders get involved
  3. The power of structured thinking, data gathering and visualization in the context of incident and problem management
  4. How to increase IT stability through an end-to-end approach
  5. From reactive to proactive problem management: maximizing the value of your analysis