Learn about the impact and source of (recurring) incidents and IT (in)stability. In this webinar, Dave Frank and Shane Chagpar talk about the benefits of an end-to-end problem-solving approach to service excellence and introduce four strategies to achieve greater IT stability via Incident and Problem Management.
- Sources of IT instability and the impact on the customer
- Why we struggle as more stakeholders get involved
- The power of structured thinking, data gathering and visualization in the context of incident and problem management
- How to increase IT stability through an end-to-end approach
- From reactive to proactive problem management: maximizing the value of your analysis