Webcasts of recent or past Kepner-Tregoe (KT) events give you great detail on industry specific topics and are an excellent use of your time. KT consultants cover a wide range of topics related to strategic business initiatives including operational Improvement, productivity improvement, technical support services, project management and more…

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Reducing Operator Error

A human performance system is critical in managing valuable assets. The ROE Performance System model provides skills that help managers analyze, improve, and align performance influences.

Service Strategy: Focus, Differentiation, Alignment

A good service strategy guides choices that determine the direction of your organization and allow it to survive and grow. Learn how to create value propositions that influence performance.

Shellina Damji and Christoph Goldenstern
Strategic thinking in a post-recessionary world

Practicing Differentiation and Implementation is the key to restoring business success after the recession. Hear about how KT can help create a clear business strategy as well as identify, prioritize, and implement initiatives to realize your strategy.

Closing the 21st Century Service Capability Gap

Are software and technical training leaving a gap between customer expectations and service capability? A more process driven approach is critical to delivering high quality customer service.

Christoph Goldenstern
Focused, Rapid, Fully-Documented: A Data Driven Approach to Investigations & CAPAs

Do you want to ramp up the speed and quality of investigations and CAPAs? Use a systemic approach to accelerate your response and use data more efficiently.

Jamie Weiss
Transforming Customer Service to Improve Investigations

In order to address and respond to customer complaints effectively, using a systemic approach is the most efficient- this accelerates the time needed by customer service to respond.

John Ager
CAPAs and Investigation Remediation. A fail safe approach to prepare for an agency audit.

Improve accuracy and content with tools that use data effectively to improve quality of investigations and CAPAs. The KT approach helps you set priority, troubleshoot issues, and choose preventive actions.

Michael Clauss and Michael Curran-Hayes
Thinking Correctly Under Pressure II

In a continuation of “Thinking Clearly Under Pressure”, learn more about improving Service Excellence. Effective troubleshooting involves removing distractions and understanding influences on emergency cases.

Stefan Brahmer and Andrew Vermes
Managing Projects in the Cloud

Manage a large portfolio of projects using Portfolio Manager- an online project management platform powered by KT. Benefits include learning how to define, plan and monitor the implementation of projects and improve communication.

Get your Shutdown into shape with Lean

Leverage Lean initiatives to reduce waste and improve efficiency in your shutdowns. Learn how to reduce costs and better follow the Lean principles of Flow, Pull, and Perfection.

Belinda Bright
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