Webcasts of recent or past Kepner-Tregoe (KT) events give you great detail on industry specific topics and are an excellent use of your time. KT consultants cover a wide range of topics related to strategic business initiatives including operational Improvement, productivity improvement, technical support services, project management and more…
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- Structure your Frontline Workforce to Drive Continuous Improvement
- The potential to improve operations through an increased focus on growing the skills of front line employees is a big
- Increasing IT stability Via End-to-End Incident and Problem Management
Learn about the impact and source of (recurring) incidents and IT (in)stability. Shane Chagpar and David Frank of Kepner-Tregoe will talk about the benefits of an end-to-end problem-solving approach to service excellence and will introduce four strategies to achieve greater IT stability via Incident and Problem Management.
- The Critical Thinking Process and Tools that Support Root Cause Analysis
John Ager and Michael Curran-Hays conducted a review of the primary tools for finding Root Cause including, 5 Whys, Cause/Incident Mapping, Fishbone (or Ishikawa) Diagrams. Watch the recording they demonstrate how to use the tools effectively using the NASA Apollo 13 mission as the subject.
- 2 New Ways to Learn and Apply KT Problem Solving
Kepner-Tregoe has developed 2 NEW digital solutions that make KT problem-solving more accessible and easy to use. Watch Jason O’Neill, Head of Global Training services, and Wayne Stottler, Manager of Product Development with Kepner-Tregoe discuss these exciting new additions to the Kepner-Tregoe toolbox.
- How Great Leaders Make Impactful Decisions
Decisions that used to be made by a handful of leaders huddled in a conference room now require multiple stakeholders across globally distributed teams with exponentially more data inputs. The ability to confidently make recommendations and defend those choices in this business landscape is important - especially when the outcome is unpopular.
- Why your suppliers don't solve problems
Why does it take so long for some suppliers to respond?
What prevents effective cooperation in solving quality problems?
In this webinar, we'll be looking at five factors that drive the quality of problem solving.
- Future of Thinking Series: Critical Thinking
With 90% of all data in the world created in just the past 2 years, you’ll probably be surprised to hear that thinking processes generated 2,500 years ago can still help us to make sense of this explosion of information. Critical thinking through rational, unbiased analysis is still a bedrock for survival in business today.
- Future of Thinking Series: The Importance of Innovation Throughout the Workplace
Great innovators solve important problems that make peoples’ lives better often by designing simple adjustments that look obvious. Innovators are curious, they look for fresh approaches and tend to see a bigger picture than the world that is presented to them. Jade Pearson, Regional Lead, Global Training Services with Kepner-Tregoe, discusses how innovation can be a friendly component of your work in the second of our “Future of Thinking” webinar series.
- Root Cause Problem Solving - The Heart of a Lean Transformation
Lean Manufacturing has gained wide popularity due to the success of many organizations that have embedded this process into their daily routines. In this webcast, Lonnie Wilson, author of the classic “How to Implement Lean Manufacturing & Lean Refining” discusses the keys to making progress in your Lean transformation and common pitfalls.
- Preparing to fail - Avoiding IT incidents of Titanic proportions
Almost all of us know the tragic story of how the Titanic hit an iceberg on its maiden voyage, sinking in the North Atlantic Ocean, and killing more than 1500 people in the process. Join Shane Chagpar and David Frank as they take you through a Proactive Problem Management journey using the example of the systematic group of failures that lead the Titanic to that iceberg.
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