Everyone's an expert... we all know what dysfunctional processes look like; that's not the same as being able to improve them.

Here are some of  your most important questions: How do you add real value to the end to end process? Which bottlenecks really matter? Do I really need to change the process, or simply to find out why it isn't working?

We'll be showing you how to:

Apply Situation Appraisal to get an effective overview

Use Problem Analysis to diagnose process failures

Bring project thinking to the design of processes