Shane Chagpar is a full-time Consultant, Solutions Designer, and Instructor with Kepner-Tregoe, Inc. Shane is based out of Toronto, Canada and manages projects and clients as a member of the Service Excellence Team.

Mr. Chagpar’s specialty is in providing technology clients with pinpointed solutions, recommending the appropriate best-practices, and performing in-depth analysis that help organizations improve the value of the services they offer their customers.

Before joining Kepner-Tregoe in 2007, Mr. Chagpar had an active consulting record in various industries including telecommunications, finance, manufacturing, oil and gas, logistics, government, and health-care. His expertise encompasses a 17-year background in implementing and developing tailor-made solutions that combine hardware, software, process, and infrastructure to achieve improvements in service efficiency.

Mr. Chagpar’s educational background includes a Master’s Degree in Business, Entrepreneurship, and Technology from the engineering faculty of the University of Waterloo; a Bachelor’s Degree in Systems and Computer Engineering from the University Of Guelph; Project Management training from the University of Ryerson in Toronto; Service Management best practices training from IBM; and quality control training from the American Society of Quality. All degree granting institutions were located in Ontario, Canada.

Mr. Chagpar currently holds industry accreditations and certifications including Project Management Institute’s PMP, ASQ’s Six Sigma Certified Black Belt, Cisco’s CCNA, CCDA, and CCDP, Microsoft’s MCP and MVP, ITSM’s Foundation Certificate in both ITIL and Problem Management, as well as both CompTIA’s A+ and Network+ certifications. He is actively involved in life-long learning and is pursuing further education in improving his engineering and management accounting background.