Supporting your support goals
Consulting services that support the unique challenges that all technology product and service organizations face every day. Interested in delivering a world-class customer service experience? Learn more.
Kepner-Tregoe Diagnostics consulting provides organizations with services that identify gaps and areas for improvement in their service and support departments around problem solving and service delivery capabilities. From base lining performance to process capability and system and metrics alignment, our experts work with you to identify opportunities for time saving and measurable ROI metrics and develop plan for ongoing improvement.Learn more here
Kepner-Tregoe Dashboard consulting helps your organization identify and simplify the metrics that matter most to your business. Facilitating the decisions around what data to collect, how often to collect it and linking the key indicators of performance to outputs. Creating compelling visualizations to display KPI's empowers your organization to measure and monitor the metrics that drive process and business decisions directions. Measuring enables managing.Learn More
Have you ever wished your company had a checklist for the gold standard or “one-best-way” of how you deliver service to your customers? Kepner-Tregoe Playbook development helps organizations streamline and optimize their service and support processes. We document the integration of our problem solving approach with your process, roles and metrics that enable you to deliver a top notch customer experience, every time.Learn more here
Coaching is a vital part of driving change and leadership. Kepner-Tregoe Coaching-as-a-Service (CaaS) is a immediate lever to have our experts support your success and results from problem solving and troubleshooting training initiatives. Our coaches become your teams' coach, customizing the deliverables based on your desired outcomes and teams' needs.Learn more here