Consulting expertise from Kepner-Tregoe (KT) continues to create value for the hundreds of companies worldwide we’ve helped achieve business excellence. Our consultants work on the premise that excellent business processes plus experience “make perfect”. Their consulting experience in conjunction with their expertise in problem solving decision making, process improvement and smart planning help our clients solve the most intractable issues. As an example, the application of KT Problem Analysis was responsible to help bring NASA’s troubled Apollo 13 safely back to earth. While not every engagement is movie worthy, the most exciting aspect of what we do is practical results and lasting ROI.
Kepner-Tregoe’s expertise in issue resolution , created more than half a century ago and refined throughout the years, has helped companies across a broad range of industries including Aerospace, Manufacturing, Energy and Oil, Pharmaceuticals, Automotive as well as Consumer Products.
Kepner-Tregoe’s expertise in process improvement has helped business leaders and teams overcome challenges and achieve their strategic goals. By implementing KT’s data driven problem solving decision making methods in a deliberate, step-by step manner, Kepner-Tregoe’s consulting focus helps to break down the complexities of business problems, reduce cost, improve quality and lead to lasting resolution of long term problems. This unique problem solving methodology has brought spectacular results for organizations around the globe– from start-ups to Fortune 500 companies - for more than 50 years.
Examples of companies achieving excellence using KT processes:
A Telecommunications Firm
By implementing KT business process improvement, a telecommunications and wireless device company saw their time to resolve customer problems decrease by up to 39% while at the same time the volume of incoming problems had increased substantially due to the growth of the business. The cases with vague, incomplete information decreased from 75% to 23% and customer satisfaction scores increased by 23 points.
A Healthcare Services Organization
At a hospital group, a systematic, strategic implementation of KT’s clear thinking processes, led to savings of over $32 million in the first full year after project implementation.
Contact us to learn more about how Kepner-Tregoe can revolutionize your business.