IT Service Management & Technical Support

Kepner-Tregoe provides an end-to-end approach to IT Service Management and Technical Support. We deliver a world-class customer experience by increasing stability, reducing downtime, issue recurrence and the cost of service. 

A Holistic Approach for IT and Tech Support


A candid conversation with Christoph Goldenstern, VP Service Excellence and Strategy

A Kepner-Tregoe Solutions Overview

 

Organizations that have worked with Kepner-Tregoe have achieved the following results:
  • Reduced Mean-Time-To-Resolution by 74%
  • Increased Customer Satisfaction to +90%
  • Improved first-time-fix-rate by 40%
  • Reduced backlog by 60%
  • Reduced variation by 77%
  • Improved case deflection by 35%
     

Client Success Stories 

Major Retailer Services Organization

Global Investment Services Management 

 

Kepner-Tregoe IT Service Management Results