IT Service Management & Technical Support
Kepner-Tregoe provides an end-to-end approach to IT Service Management and Technical Support. We deliver a world-class customer experience by increasing stability, reducing downtime, issue recurrence and the cost of service.
A Holistic Approach for IT and Tech Support
A candid conversation with Christoph Goldenstern, VP Service Excellence and Strategy
A Kepner-Tregoe Solutions Overview
Organizations that have worked with Kepner-Tregoe have achieved the following results:
- Reduced Mean-Time-To-Resolution by 74%
- Increased Customer Satisfaction to +90%
- Improved first-time-fix-rate by 40%
- Reduced backlog by 60%
- Reduced variation by 77%
- Improved case deflection by 35%
Client Success Stories