Root cause analysis outcomes can be measured in organizational success, including faster production, higher quality, increased customer satisfaction, lower cost, greater reliability, improved safety, or other commonly realized results.
The Kepner-Tregoe approach to root cause analysis brings reliability and speed to problem solving. By removing guesswork and speculation, the KT Problem Solving and Decision Making approach to root cause analysis finds cause quickly and accurately. Our structured root cause analysis solves intractable problems, builds consensus, eliminates quality issues, and reduces costs.
Used along with Six Sigma and Lean, this structured problem solving approach builds manufacturing excellence. Embedded into service desk processes, it provides the foundation for superior IT support. When costs or risks are mounting, Kepner-Tregoe root cause analysis provides a defined process for accelerated issue resolution.
Root cause analysis outcomes can be realized quickly; it’s not unusual for Problem Solving and Decision Making workshop attendees to practice our process by applying it to a problem back on the job. For example, an engineer worked through a problem that had gone unsolved and was jeopardizing a multi-million dollar client relationship. During his workshop lunch-break, he phoned in the most probable cause and the thinking behind it to the office. His boss texted back later in the day: Problem solved. You’re a genius!
Root cause analysis outcomes on an organizational level can be transformational. A global support organization worked with Kepner-Tregoe consultants to improve support on its most critical, high-cost issues. The program used Kepner-Tregoe processes, including our root cause analysis, to focus resources on rapid issue resolution. Annual costs savings were $10 million.
To learn more about root cause analysis outcomes, contact Kepner-Tregoe.