When customer service goes awry

Customer service is essential for every company. But even the best strategy for handling customer issues can quickly turn sloppy—frustrating the customer and further perpetuating problems. That’s why Kepner-Tregoe’s Clear Thinking solutions, help organizations resolve both escalated emotions and technical issues, particularly at times when customer service doesn’t go exactly as planned.

In this episode, “The Helpdesk,”—written, directed and edited by KT Consultant Gijs Verrest—explore what happens when customer service further undermines customer satisfaction.


Enjoy previous episodes of Sloppy Thinking

Watch Sloppy Thinking Episode I

Watch Sloppy Thinking Episode II


The KT problem solving approach is used worldwide for root cause analysis
and to improve IT stability