Decision Making in the News: Minus a Key Component

There is an important question to ask that is missing from most decision making models. A new blog post by KT consultant Robert Binney takes on the models featured in this month’s Harvard Business Review cover story.

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Netflix, Star Trek and... KT? Yes, KT!

Netflix, Star Trek and KT? When a Netflix customer service exchange went viral, it provided an IBM Program Leader with an excellent example of KT clear thinking skills. Read KT Guest blogger Rob Barker.

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