Why Consistent RCA Methods Are Essential for Managing Product Recalls
Successful Root Cause Analysis (RCA) is measured not just by the quality of what is identified and the time required, but also by how efficiently resources are utilized during the RCA process. Troubleshooting a recall can be very complex, but identifying the “actual root cause” is a critical step to formulating effective Corrective Actions and Preventative Actions (CAPA) necessary to fix the underlying problem and re-assure regulators.
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Troubleshooting Skills - The Key to Customer Satisfaction
Most customer engagement situations will have some level of ambiguity, be missing some critical information, require analysis in order to lead to decision-making. This is where troubleshooting skills come in. We identify the key troubleshooting skills to help improve your customer’s satisfaction.
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Embracing the future of work: The importance of Agility and Adaptability
The future workforce will be radically different than the workforce of today. This raises a very important question for learning and development leaders, educators and HR professionals: “How can you expect employees to chart out a career path when the future jobs likely haven’t even been invented yet?”
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Why confidence is critical to problem solving
When it comes to problem-solving, confidence is the differentiating trait that separates participants, followers and observers from true leaders. Confidence enables you to step-forward and take control of situations and guide others to favorable outcomes.
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Structuring Your Root-Cause Analysis Meetings for Success
How productive are your organization’s root-cause analysis (RCA) meetings? Here are three common pitfalls of root cause analysis meetings and Kepner-Tregoe’s suggestions for how to avoid them.
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If a measure is important enough, it will get managed
It is not the KPIs that you define that matter, what matters are the KPIs you use to make decisions. Instead of starting your metrics journey asking “what can we measure?”, consider starting with “what problem are we trying to solve?”
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Why You Never Hear About Most Outages

Most major incidents and outages go unnoticed because service providers and company IT departments are now taking preemptive measures to make them non-issues. Here are some of the actions your company can take to keep your outages from the news.

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Why communication needs to be an important part of the problem-solving process

Nowhere in your company is communication more critical than in the problem-solving process. Through effective communication and working as a team, even the most difficult problems can be resolved. Focusing on communication in key areas will pay you and your organization dividends.

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Problem solving lessons seasoned employees can teach younger generations
The new generation of employees may be skilled at acquiring knowledge and figuring things out, but the seasoned employees in your organization hold the wisdom that comes from years of experience. Solving the future problems of your company will require both.
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Why it may be better NOT to address root cause of a problem
Problems are like opportunities in that not all of them should be addressed. Sometimes, for reasons of cost, risk, benefits and other opportunities, it is necessary to leave the root cause of some problems unresolved to focus on other things.
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