Skills for the future of work- Part II

The lack of available skills for the new workforce has the potential to derail the economic promise of the digital era. Forward-focused organizations must be able to accelerate skills acquisition if they are to adapt to the future of work.


Skills for the future of work- Part I

There is a global skills crisis on the horizon. Business leaders need completely rethink how to prepare their workforces - from anticipating the skills they will need, to providing an environment to help their people learn and apply new skills to ensure they have a workforce for the future.


Monitoring for Recurring Problems: A Critical Aspect of Effective Operations

Because it takes a significant effort to perform the level of analysis needed to find the root cause. What if it were possible to address recurring issues before they cause a failure?


Why Companies Don’t Have 100% Availability SLAs Today

Being competitive today means always having your services available to your customers. A true 100-percent availability SLA means your provider will do everything in its power to make sure your systems are always up.  Can this be a reality?

5 Common Misconceptions About Root-Cause Analysis

Root-cause analysis is a human endeavor and we all do it. Reconsider these common misconceptions about RCA complexity and expertise.

The Future of Work: It’s not about getting new skills, it’s about using them

Organizations often fall short when building high-demand “soft skills” like critical thinking and problem solving. Mastery requires a learning experience that includes opportunities to practice and use the new skills within the day-to-day work environment.

Enable Your Service Desk to Be Right the First Time

Your service-desk staff is the face of your IT organization. Giving them the skills to be more effective will increase customer satisfaction and make your organization attractive to do business with. Read more…

Why cloud services are making Problem Management more difficult and perhaps a little easier too

Speed and technical agility are hugely helpful to business functions that must operate quickly.  When serious setbacks occur, this speed can cause big issues for problem managers tasked with finding out “what happened” and “why it happened”.  Learn More

Where can the IoT deliver the most value in your organization?

The pressure to add IoT sensors results in streams of information with little value. Five key actions to setting priorities about the digitizing processes should build specific value streams and improve customer satisfaction. Five key actions can help you move ahead strategically.

Experiential Training Meets Growing Demand for Problem Solving Skills

With employees stretched thin in most organizations, experiential training programs can quickly build the problem solving capabilities—now in high demand as IT invades every aspect of business—by engaging learners with activities that use new skills during training.

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