Why Companies Don’t Have 100% Availability SLAs Today

Being competitive today means always having your services available to your customers. A true 100-percent availability SLA means your provider will do everything in its power to make sure your systems are always up.  Can this be a reality?

 

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Protecting the Plan as Digitization Changes Manufacturing

To realize the potential of Industry 4.0, manufacturing plants need a problem-solving culture focused on resolving issues that impede the goals of digitization efforts. Problem solvers need expertise to ensure rapid and effective resolution without getting overwhelmed by the constant influx of information

 

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Where can the IoT deliver the most value in your organization?

The pressure to add IoT sensors results in streams of information with little value. Five key actions to setting priorities about the digitizing processes should build specific value streams and improve customer satisfaction. Five key actions can help you move ahead strategically.

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Why Cloud Services Are Making Problem Management More Difficult (and perhaps a little easier too)

Speed and technical agility are hugely helpful to business functions that must operate quickly.  When serious setbacks occur, this speed can cause big issues for problem managers tasked with finding out “what happened” and “why it happened”.  Learn more

 

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Better Living Through Simulations: In Praise of Digital Modeling

Simulations helped to get Neil Armstrong to the moon in the 60s. Today their widespread use is supporting myriad innovations and improvements. With software advances and a growing appreciation of their value, simulations are supporting distinctly “human,” high-demand capabilities like critical thinking and problem-solving training.  

 
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Mapping the Support Organization’s Path to Proactive Problem Management

The risk-management benefit of proactive problem management is self-evident. It isn’t even necessary to quantify the returns to see the value in preventing major incidents before they happen. So why isn’t every organization committed to this?

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The Future of Work: It’s not about getting new skills; it’s about using them.

Organizations often fall short when building high-demand “soft skills” like critical thinking and problem solving. Mastery requires a learning experience that includes opportunities to practice and use the new skills within the day-to-day work environment.

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Want Greater Competitive Advantage? Start Solving Problems.

Problems in your environment are obstacles that restrict your company’s capability to change and adapt quickly – they slow you, your people and processes and limit your opportunities to gain market share. Having a competitive advantage isn’t a one-time goal – your company must be able to sustain it during the long-term.

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6 Tips for providing service assurance when using cloud services

Cloud services are reaching a point where any business simply expects consistent uptime. Businesses must expand their cloud-assurance techniques to ensure their provider is delivering the agreed service and allowing you to deliver an appropriate level of service to your customers.

 

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Experiential Training Meets Growing Demand for Problem Solving Skills

With employees stretched thin in most organizations, experiential training programs can quickly build the problem solving capabilities—now in high demand as IT invades every aspect of business—by engaging learners with activities that use new skills during training.

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