Organizational Development: Is Your Company Staying Ahead or Falling Behind?

Companies that have a keen understanding of the decision making process, combined with a targeted and thoughtful workforce development program, can do more than keep up; they can stay ahead with a confident and competent workforce ready to tackle any challenge that comes their way.

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What Happened? Different kinds of problems require different approaches

As the future of work changes, with automation and robotics reducing the number of low-level tasks, the need for effective problem solvers who can quickly make sense of complex problems is increasingly important.

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How Organizations Undermine Their Frontline Support Teams

Improving the frontline support experience is one of the most critical elements in maturing the service culture. To have teams focused on addressing issues at the cause level would go very far to increase the coveted metric of customer satisfaction and lay the groundwork for increased business.

 

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Step-Change Improvements – The Missing Piece in your Operations Improvement Strategy

Most companies have some sort of Continuous Improvement and Re-engineering practices in place today but many are missing the mid-size opportunities of those improvements that fall somewhere between them. A Step-Change improvement methodology could be the missing piece to round out your operations improvement strategy.  

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Why Agile and Problem Solving are a Perfect Match

Companies that want to be agile and maximize the value from project-level investments will always strive for perfection but never really expect to achieve it. In an agile organization, the goal isn’t perfection instead, it is to maximize the value provided today and increase the value provided tomorrow.

 

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CAPA and the White Space

When dealing with problems that are perceived as human error people try their best,  but are often defeated by unworkable systems. Mistakes can only be corrected with careful evaluation and that requires useful data which unfortunately is often missing.

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Operations in a World of Smart Factories, Drones and Autonomous Vehicles

The fourth industrial revolution has already started and will provide major improvements to the profitability of manufacturing operations. Throughout this revolution, we must be mindful of the significant human cost that is included with the advance of smart factories.

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5 Tips to Benefit the Most from the Millennial Mindset

As with any generation, Millennial’s offer a perspective that is different from those who came before them and have lots to contribute. To make them valued members of the team it really helps to understand their view.

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Experience based learning, build confidence, get practice, drive adoption, have some fun

If the problems your staff faced were simple and had clear answers you’d just fix them and they’d go away.  Learning should promote the ability to “think on your feet” especially when the issue is complex or unusual.

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Everyday KT: Three actions to take before you run your next meeting

Do you run a good meeting? People are more willing to attend a well-planned, purposeful meeting and to share responsibility for action items when you use these three techniques.

 

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