Operations Management in the Age of Apps

In the age of mobile apps, operations management staff have more tools and data at their disposal than ever.  Managers now have immediate visibility on what is occurring within their operations with the additional advantage to remotely direct changes to support higher levels of performance. 

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Supply chain management is all about collaboration and teamwork

Visibility of what is going on in your supply chain is great but translating that into operational improvement requires healthy relationships amongst supply chain participants.

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Root Cause Analysis to Improve Asset Operational Stability and Reliability

Continuous improvement is not just about fixing things after they have broken -  it's about assessing the things you do every day to make your operations better.

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The impact of culture on CAPA effectiveness

A healthy continuous improvement culture that leads to CAPA effectiveness starts with enabling and empowering employees. Is your company getting the return on investment for the CAPAs that are implemented?

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Embracing a growth mentality

Embracing a growth mentality starts with hiring the right people, followed by an ongoing investment in their skill training and experiences to enable them to stretch beyond their basic job role so they have a greater impact on the company.

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How to solve problems when you don’t know where to start.

Imagine receiving a call from your boss.  She informs you that there is a serious issue but is confident that as the subject-matter expert, you will quickly resolve the problem.  Amid a crisis, it is always advisable to take a step back, quickly assess the situation, and ensure you completely understand the issue.  

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Achieving Service Excellence Means Planning for Failure

Service excellence isn’t just fulfilling SLAs and minimum expectations. It is giving your business and your users the services they need, not just the minimum levels of quality and performance they demand.  While on the surface having a plan to fail may seem counter-intuitive, it also may be the best way to succeed.

 

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5 Tips for Root Cause Analysis in the Cloud

Cloud services have greatly expanded the IT capabilities available to support companies’ diverse business needs over the past few years.  Home-grown software is being replaced by SaaS and company run data centers are being replaced with IaaS and PaaS offerings.  While the move to the cloud brings significant benefits in business functionality, scalability and reducing capital costs, management of these environments to provide service assurance to users can be challenging.  

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Are you giving the next generation of leaders the support they need?

Seasoned professionals in your organization have the skills and experience to be capable managers. Developing them into effective leaders requires an understanding of situational dynamics and how emotions impact the way different events and actions are perceived. What to do to nudge them in the right direction.

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How 5 Whys and Fishbone Diagrams Relate to KT Problem Analysis

Individuals using a structured approach to get to root cause often turn to approaches such as 5 Whys and Fishbone Diagrams.  This article describes how these well-known methods can be enhanced using KT problem Analysis.   

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