Developing a risk mitigation discipline in IT Change Management Part 2

In a recent post, we introduced the subject of mitigating risk as a discipline in IT Change Management. We proposed applying a triad of dimensions to assess risk: The probability of a problem arising, the likely impact of that problem, and the ease of recovery if the problem occurs.

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A Continuous-Improvement Mindset Prepares You for the Unknown

Continuous Improvement is more than an ongoing effort to improve products, services or processes. A continuous-improvement mindset can focus energy and attention on taking structured action in the face of unexpected change.

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Developing a Risk Mitigation Discipline in IT Change Management Part 1

The change management process in IT organizations has two main goals: to maximize the effectiveness of change implementation and to manage risk to the business. IT teams create and enforce these processes following frameworks like ITIL®. The governance that stems from this approach has made organizations very reactive. Traditional processes are too slow for today's level of change and innovation.  

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Is Machine Learning a Game Changer for Organizational Training?

Now that AI is here, how well organizations harness the power of technology to make better decisions in the workplace will continue to grow the chasm between “good enough” and “world class” companies.

Tags: organizational training
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Early Problem Detection with IoT

With the rise of the Internet of Things (IoT) data-gathering sensors provide early detection and resolution of issues affecting operations. The simple trigger-response operational flow brings stability and the potential for cost savings.

 

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Lower Production Costs Do Not Mean Lower-Quality

Thinking holistically about quality processes is key to achieving sustainable quality levels without impacting the profitability of your business. Listen carefully to your customers. Also pay attention to your staff’s pride or the lack there of in your products or solutions.

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Preventing Issue Escalation by Fixing Things at the Operator Level

Though most operations staff members aren’t formally trained in the tools and process of problem solving, they possess solid ability for resolving baseline issues, are great at collecting details to help investigations, and understand when to escalate to a formal problem solving effort. The key is to utilize knowledge across your team so that issues are resolved quickly and correctly to avoid an escalation that will have major operational impacts.

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When Quality Matters - CAPA Is More Than Just Compliance

Sustainable company performance starts with a culture of quality. Identifying which processes and techniques support and resolve issues quickly and completely when they occur. CAPAs can be a powerful tool in your quality tool box, not just to address regulatory-compliance issues, but also any other issue where quality matters to your company

 

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Training in the age of Digital Transformation

For companies to be able to truly embrace digital transformation, they need strong critical thinking skills across the entire organization as they continuously adapt to new ways of working.

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Using KT Process for Incident Management

Each incident represents a disruption to your operations. An effective management process used consistently can help improve service desk and IT support team efficiency by as much as 20%. Learn more…

 

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