The Future of Work - Data-driven decision making

To a large extent, big opportunities exist for those with the ability to sort through huge amounts of data to help their organization solve problems and exploit new opportunities. Leaders are starving for real information and actionable insights to drive decisions.  It will be up to the workforce of the future to provide them the information they need.

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To Manage Risk, Consider SIPOC

“It is difficult to make predictions, especially about the future.”  A quote variously attributed to Mark Twain, Yogi Berra, Niels Bohr, Samuel Goldwyn, et al. 

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How Framing the Action Can Help You Manage Risk

When you have an action or project you want to protect, it is crucial to identify each risk that threatens the ultimate result.  Identifying these risks accurately can be elusive depending on where you focus and what process you use.  

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Staying Calm Under Pressure – 3 Things to Do

Staying calm under pressure sounds simple until a crisis happens.  3 things you can do to center your thoughts and create a path to success.

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Simulation in Operations - Gaining valuable experience without the risk of live issues

Organizations are challenged to provide employees the confidence to execute new skills in crucial live situations without putting operations at risk.  Simulation has shown to be a highly-effective tool that can be tailored to the organization’s unique environment and team dynamics.  

 

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Just another training program for Microsoft? Please reconsider…

To help Microsoft Corporation’s obsession with customer satisfaction they are training their Customer Service & Support team with the very best “Critical Thinking” tools for issue identification and prioritization. These tools are part of a program to expedite resolution of customer issues and allow them to provide the very best customer care in the business.

 

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Quality in modern business: perception vs. performance

The issue of perceived quality vs. performance is becoming increasingly important in modern business environments where customers have greater access to information and opinions not just from th company but from other customers.

 

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Professional development is shifting from instruction to coaching

Traditional methods of instruction are ineffective for developing the skills and capabilities of the modern workforce. Coaching produces greater ROI and business results through focusing on individual learners’ needs to ensure long lasting impact.

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Preparing your employees to be the workforce of tomorrow

Technology is causing considerable disruption to how individuals do their jobs. As you look towards the future to assess your company’s training needs, consider whether this might be the time to invest in the fundamental (and universal) skills your workforce will need to excel in the workforce of the future.

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Industry 4.0 and IoT: The interoperability challenge

As certain human tasks and roles in manufacturing are being replaced by technology, the implementers of these systems are noticing many IoT devices and components are not designed to integrate well.  This poses a challenge for manufacturers. 

 

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