Incident Management

These masterclasses are perfect for anyone with a leadership role in IT and are designed to give participants actional tips they can implement immediately. Topics to be covered include, improving team skill in solving customer problems, using feedback to develop continuous improvement, identifying key KPI’s to monitor, among others. 

Location: etc.venues Monument,8 Eastcheap, London

Date: 6th of March

Complementary lunch will be served. 

Choose one of these FREE events or sign up for both!

Register soon as space may run out

Maximising Service Desk Capability Through Cloud Simulations
9:30 – 12:30 GMT

Creating A Motivating Environment For IT Support 
13:30 – 16:30GMT

Sessions to be lead by Senior Kepner-Tregoe IT Experts 
Andrew Vermes
Tim Roberts 

About Kepner-Tregoe
Kepner-Tregoe has helped companies raise their level of incident and problem-management performance leading to highly effective service-management teams ready to respond to the most critical issues.