Brad Russell
Pierpont Communications for Kepner-Tregoe

Kepner-Tregoe (KT) Helps Companies Achieve Higher Levels of Productivity and Quality
Through Major Upgrade to Signature Learning Solution

KT Problem Solving and Decision Making (PSDM) helps organizations resolve complex issues through Clear Thinking

PRINCETON, NJ (January 15, 2013) – Increased profits through higher productivity and quality as well as lower costs has long been considered the holy grail of operational excellence.  Kepner-Tregoe, the global capability development and consulting company, helps organizations achieve all three through their newly upgraded KT Problem Solving and Decision Making (PSDM) solution.    

Today, the Princeton, New Jersey based company announced significant enhancements to this landmark workshop that help companies develop their employees’ capabilities to effectively solve difficult problems, make better decisions, manage risk and seize opportunities. Featuring new tools and media designed to enhance an attendee’s engagement and ability to apply KT’s Clear Thinking processes, the update creates a highly engaging environment for learners across generations. 

Some of the new features and benefits of the KT PSDM solution include:

  • Process modifications resulting from 55 years of testing and application that can be better leveraged for rapid on-the-job results;
  • Nearly three hours of the most current media formats including live-action video, illustrated motion-graphics and simulation to enhance the learning experience;
  • A library of twenty-five new and time-tested cases that tackle relevant issues and demonstrate powerful, real-world examples of KT Clear Thinking;
  • A mobile app available for Apple iOS and Android devices that supports the use of KT process after the workshop; and
  • Integrated QR codes and social media elements that direct participants to additional content that reinforces concepts and provides technique reminders.

“KT seems to have done a great job on the upgrade,” said Joel Beezhold, director of continuous improvement at Johnson Controls (JCI).  “At JCI we use a lot of video while developing the capabilities of our employees, so we really appreciate the addition of the new video and media for the upgraded PSDM.”

The PSDM update is part of a larger strategy launched in November 2012 when Kepner-Tregoe  announced the KT Clear Thinking vision to help clients “build a Thinking Organization” supported by its new global website that focuses on customer needs.  KT Clear Thinking allows organizations to run more efficiently, improve quality and drive bottom-line results by developing high-quality employee thinking and issue resolution capabilities with support of coaching and consulting solutions to maximize return on investment.

“This investment perfectly complements the KT Clear Thinking vision,” said Ray Baxter, chief executive officer at Kepner-Tregoe. “Organizations looking to improve operational excellence, develop the next generation of leaders and sustain competitive advantage will achieve a high ROI from thinking processes that have proven their value across industries and functions.”

Baxter added, “The update to KT PSDM is critical to our customers’ ongoing success in dealing with the ever-increasing complexity of business. We allocated substantial resources to ensure we evaluated and accordingly modified every element of the KT Clear Thinking process and supporting technology so learners can quickly absorb advanced techniques and drive better on-the-job results.  Our customers will achieve maximum and sustained value from their engagements with KT.”

 Kepner-Tregoe processes are based on the work of Dr. Charles Kepner and Dr. Benjamin Tregoe, two researchers who conducted a study on breakdowns in decision making at the Strategic Air Command.  They found that successful decision making by Air Force officers had less to do with seniority or career path and more with the thinking process of gathering, organizing and analyzing information before taking action.  Their basic thesis, that organizations can be taught to think clearly, stands as strong today as when they founded Kepner-Tregoe.

About Kepner-Tregoe Inc.

Kepner-Tregoe (KT) provides capability development and consulting solutions across the world to help build Thinking Organizations that resolve the most pressing issues with clarity and confidence. Founded in 1958 based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is dedicated to helping organizations achieve Operational Excellence by improving quality, increasing efficiency and reducing costs. KT Clear Thinking is used at every level of client organizations: to implement strategy; achieve step-change improvements in operations; increase customer satisfaction in support organizations; and drive superior issue resolution throughout the organization. KT provides Clear Thinking for a complex world. For additional information, visit the company’s website at or their social media platforms on LinkedIn, Twitter, Facebook and YouTube.