Kepner-Tregoe (KT) is now offering its new and updated ServiceNow Advanced Problem Management (RCA) App for the Now platform Madrid release. KT Incident and Problem Management apps/plugins have long been an integral part of the ServiceNow IT Service Management suite: as a scoped app, it supports KT’s best practice, ITIL®-recognized troubleshooting methodology as an integrated work-flow, supporting the new Madrid release ServiceNow Problem Management functionality.

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