The second of a series of monthly webcasts for KT clients and participants. Learn tips for making prevention a daily habit.
Delivered by Mr. Andrew Vermes , Senior Consultant, Kepner-Tregoe
Live at 08:30-08:50am on Friday 22nd April, GMT.
ITIL always intended Problem Management as a proactive process:
• Notice disturbances in the force
• Find actual and potential causes and remove them, before service is impacted
Often we see IT Service Managers raising a problem case for every significant Incident. Isn't that shutting the stable door too late?
On the other hand, top management is often criticised for failing to invest in prevention: "If only we were allowed to complete the testing, this wouldn't be happening!"
We could be preventing much more than we do...
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