The second of a series of monthly webcasts for KT clients and participants.  Learn tips for making prevention a daily habit.

Delivered by Mr. Andrew Vermes , Senior Consultant, Kepner-Tregoe

Live at 08:30-08:50am on Friday 22nd April, GMT.

ITIL always intended Problem Management as a proactive process:
•    Notice disturbances in the force
•    Find actual and potential causes and remove them, before service is impacted

Often we see IT Service Managers raising a problem case for every significant Incident. Isn't that shutting the stable door too late?
On the other hand, top management is often criticised for failing to invest in prevention: "If only we were allowed to complete the testing, this wouldn't be happening!"

We could be preventing much more than we do...

Please contact Christine to obtain your WebEx access: