News about Kepner-Tregoe (KT), press releases as well as articles about Kepner-Tregoe business improvement solutions or services that appear in the media are contained in these pages.  Kepner-Tregoe provides businesses and organizations with opportunities for improved growth, decreased cost, increased efficiency as well as improved team collaboration. 

Kepner-Tregoe processes are systematic and human and create the confidence to perform under pressure. Whether we are asked to diffuse a critical situation, develop client skills, improve a core business process, or coach managers through change, we are focused on building capability for our customers on core methodologies that transcend industries, technologies, languages, and geographies.

View articles or press releases about Kepner-Tregoe in the news for up to date information about KT, or contact us for answers to any questions about our consulting services or development programs.

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New Kepner-Tregoe Case Management (CSM) App for ServiceNow

Kepner-Tregoe has released the new KT Case Management App for ServiceNow , a new app for customer support and service engineers that incorporates best-practice KT troubleshooting into the ServiceNow workflow.

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Webinar: How To Create World Class Customer Service - Lessons from Aileen Allkins

Aileen Allkins, recent Microsoft Global Corporate Vice President and a 30-year CSS veteran will share how to develop a thriving, loyal, and engaged CS workforce with an emphasis on the connection between a company’s mission, its culture, people and customers.

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New Webinar:Why Root Cause Analysis is the Cornerstone of Asset Performance Management

A discussion on the core components of Asset Performance Management with clear tips on how an effective RCA process will support increased asset performance and cost control.


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New Webinar - How Testing Lessons From Software Development Cut Customer Support Costs By 100X

Join Shane and Dave for this informative webinar where you will learn a 7 step program on how to empower employees at the front of your customer service value chain to handle issues proactively resulting in a marked improvement of service.

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Kepner-Tregoe presents at the Association of American Railroads (AAR) 32nd Annual Quality Assurance Conference

The Association’s mandate is to improve the safety and productivity of rail transportation through quality, and KT’s advanced problem-solving methodology aligns directly with the organization’s focus.

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Take your pick from 2 FREE Kepner-Tregoe Masterclasses for IT Support

These masterclasses are perfect for anyone with a leadership role in IT and are designed to give participants actional tips they can implement immediately. Make sure to save your seat. Register now! 

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Microsoft a finalist in the KT International Process Achievement Awards 2nd year in a row

Congratulations to the Microsoft teams responsible for placing for both Silver and Bronze awards!

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David Haggerty, Kepner-Tregoe Board Member elected to the International Olympic Committee

A Kepner-Tregoe Board Member since 2011, is appointed to be one of the three newly elected members of the International Olympic Committee.

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PSMA19 offers Andrew Vermes of Kepner-Tregoe award

itSMF UK recognised Mr. Vermes for the Ashley Hanna Contributor of the Year award for recognition of the popular masterclasses for Major Incident Management and Problem Management

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NSW Q4 2019, Bhasker Nair of KT to speak on Supercharging CX & Delivering on Project Success
Join us on the 21st November 2019 - Thursday in Sydney, New South Wales, Australia.
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