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Become a Leader in Problem Solving

Confidence Under Pressure

Kepner-Tregoe Virtual

All KT solutions are now available virtually including training, facilitation, and simulation.

Operations-Services

Operations

Would your bottom line improve with more effective operational problem solving?

IT-Services

ITSM & Tech Support

What does it cost your business when IT services or customer support don't perform?

Training

Training

Is your goal to be an organization of world-class problem solvers and decision makers?

Operations

Is the cost of downtime, quality issues and production rates holding your business back? Are you in a regulated industry where non-compliance to regulatory frameworks can result in significant penalties? Whether you are an automotive supplier, pharmaceuticals producer or a manufacturer of any type, our consulting and training services support your goals.

KT Problem Solving for operations delivers measurable results for improved quality, production efficiencies, asset performance and regulatory compliance.

Learn How KT Keeps Production on Track
Operations Services

ITSM & Tech Support

Do your ITSM and Tech Support teams spend more time firefighting than delivering the world-class support your customers expect? Are recurring incidents, problems and escalations hurting your reputation and bottom line?

Take control of your support processes and customer problems by empowering your organization with the best-of-breed training and improvement services from the world's leading problem-solving company.

Start improving IT stability and customer satisfaction and measurably reduce your support costs.

Learn How KT Optimizes your Service and Support
ITSM and Tech Support

Training

You want more than just a training course. You want actual problem-solving skills that translate into measurable business impact. Whether you're an individual contributor or looking to empower a team of world-class problem solvers and decision makers, KT has training customized to your needs.

With KT Problem-Solving workshops, your teams will find root cause faster and be able to make tough, data-driven decisions...confidently. We're focused on enabling your organization's problem-solving leaders.

Find the KT workshop that takes your team to the next level.

Learn How KT Empowers Your Problem Solvers
Training Services

News and Events

27 May

New Kepner-Tregoe Case Management (CSM) App for ServiceNow

Kepner-Tregoe has released the new KT Case Management App for ServiceNow , a new app for customer support and service engineers that incorporates best-practice KT troubleshooting into the ServiceNow workflow.

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Kepner-Tregoe Workshops

Individuals confirm participation in these workshops continue to radically transform their organizations. Attendees walk away with deep critical thinking skills in the areas of root cause analysis, decision making and project management.

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Blog

22 Sep

Augmenting human problem solving in an increasingly digital workspace

When problems do occur in increasingly digitized operations, they are bigger, more complex and may never have been experienced before. With so much data available through new monitoring devices, problem-solving skills that can quickly eliminate irrelevant data are key to laying a solid groundwork for the advanced problem solving and root cause analysis used in successful Operational Excellence programs.

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