Our Workshops

Every organization today achieves results through projects. These projects come in all sizes, varieties, and complexities. And while each project may be vastly different, project teams need a shared process to produce the desired project results. If they don’t, projects are likely to underperform

Increase the operating efficiency of your production environment utilizing the world’s leading troubleshooting methodology. Utilize the world’s leading troubleshooting methodology to sort, organize, and analyze large quantities of information.

This workshop provides an “entry level” into Kepner-Tregoe’s world-renowned processes at the heart of ITIL® Problem and Incident Management. In addition, this priSM® recognized course will prepare you for the ISEB Foundation Examination in KT ITSM Problem & Incident Management.

Projects more than any other work situation, require the influence of people to get things done. Identify strategies to avoid people related problems on projects and drive positive team behaviors.

Process Facilitators and Coaches integrate the use of KT processes by providing leadership, coaching, and facilitation. They will gain a complete understanding of the concepts and the application capability of Kepner-Tregoe ideas and available tools.

Enhance your strategic thinking skills with a systematic framework for evaluating actions against strategic choices, and establishing a strategy for your area of responsibility. Use rational decision making processes to pick your strategic direction through clear objectives and risk assessment.

STOs are events that demand exceptional planning and execution. Well executed STOs offer organizations a competitive advantage, whereas poorly executed STOs can cost millions in lost revenue.

KT Incident Management brings higher quality, more consistency, and greater speed to the customer interaction process by improving the underlying quality and consistency of troubleshooting. Our ITIL recognized approach helps you restore service more effectively, while managing risk and communicating confidently under pressure.

Develop your skills in superior High Severity Incident Management and service restoration.

This results-based workshop will help you achieve rapid bottom-line results by accelerating implementation of Lean practices, identifying and eliminating waste, and focusing on value-added activities. Workshops are tailored to Service, Manufacturing & Health industries.