Kepner-Tregoe’s solutions for IT Support help them improve the performance of their incident management, problem management, knowledge reuse and technical support. Kepner-Tregoe (KT) consulting helps IT Support organizations improve IT stability. eliminating the need for additional resources. Kepner-Tregoe leverages the world’s leading troubleshooting methodology to shorten resolution times, reduce costs per incident, and increase customer satisfaction.
Kepner-Tregoe IT Support consultants deliver proven problem and incident management solutions which provide better quality and consistency to the IT Support management and documentation process. By guiding IT support departments to the root cause of problems more rapidly through our problem and incident management processes, Kepner-Tregoe helps restore service more effectively helping to strengthen IT performance.
IT Support is the backbone of IT stability. As such the speed at which the IT support department can resolve issues and manage problems and incidents translates into dramatic cost savings as well as increased customer satisfaction. Kepner-Tregoe provides technical support as well as business solutions in many areas, including problem & incident management, service process performance, project management, and strategy implementation. Our processes give your organization the competitive edge to achieve strategic goals.
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- Customer satisfaction increased to
- IBM Rational
- We needed improvement - and 12 months later, the figures are here, showing how our team has implemented the problem solving process …our progress was steady, going from +10%, +15%, +20% and +35%, and finally reaching +90% after just six months.
- Helpdesk Supervisor, Galileo