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“Service requests now pass from one engineer to another with maximum efficiency, and the engineers have a systematic process to crack even the toughest problems.”
-- Customer Support Leader, IT

 
 

Up-Coming Live Webcasts

Click on Webcast Title to see details and to register.
Webcast Title Date Language
Going for Gold: How Top Companies Make High Performance a Daily Discipline Tuesday, May 22, 2012
11:00 AM EDT (New York)
16:00 BST (London)
17:00 CEST (Paris)
23:00 HKT (Hong Kong)		 English

On-Demand Webcasts. Recorded.

Webcast Title Language
04-2012 Managing Your Root Cause Investigations Englsh
03-2012 Managing Projects in the Cloud English
06-2011 Thinking Correctly Under Pressure II English
06-2011 CAPAs and Investigation Remediation. A fail safe approach to prepare for an agency audit. English
04-2011 Outpacing Manufacturing Competitors while on the Road to Recovery English
03-2011 Thinking Correctly Under Pressure English
02-2011 Get your Shutdown into shape with Lean English
07-2010 KT Acceleration Application English
06-2010 Transforming Customer Service to Improve Investigations English
04-2010 Closing the 21st Century Service Capability Gap English
05-2010 Focused, Rapid, Fully-Documented: A Data Driven Approach to Investigations & CAPAs English
03-2010 Strategic thinking in a post-recessionary world English
10-2009 Service Strategy: Focus, Differentiation, Alignment English
09-2009 Reducing Operator Error English
06-2009 Lost in Translation
Understanding your Service Business as Information Logistics.		 English
02-2009 Adapting to the Downturn:
A Process Approach to Cutting Costs and Focusing on Value		 English
02-2009 The How to for ITIL Support for Financial Service English
11-2008 Shutdown Excellence
Improve Planning and Execution While Minimizing Risk		 English
11-2008 Stop the blaming!
A better approach to resolving customer-supplier problems. 		English
07-2008 Daily Management
English
07-2008 KT Resolve: The How for ITIL Support English
05-2008 Developing New Leaders:
From Firefighter to Strategic Visionary 		English
04-2008 Focused, Rapid, Fully-Documented: A Rational Approach to Investigations & CAPAs English
03-2008 Keep It Simple with Lean English
04-2008 Solución de Problemas y Toma de Decisiones Spanish
01-2008 De gouden standaard voor kritisch denken: Probleemanalyse en besluitvorming Dutch
10-2007 Battling the Resource Curse English
09-2007 Sky Radio Broadcast with KT CEO Andrew Graham: The Strategic Role of Innovation English
11-2006 The Gold Standard in Critical Thinking Skills: Problem Solving & Decision Making English
11-2006 The Missing Piece of the Project Management Puzzle: Project Management English
06-2006 "Managing Projects... Not Software". Getting the most out of Microsoft Project. English
03-2005 Fat Results for Lean Implementation English
03-2006 The Power of Visible Thinking:
Hirano’s 5 S Practices and Rational Thought		 English
08-2006 Product Lifecycle Management English
12-2006 Seven Rules of IT Customer Support English
11-2005 Take-Back Control of Your New Product Development
Five Questions You Need to Ask Now		 English
10-2005 Consumer Products Web Event
Optimal Product Portfolio		 English
10-2005 If Training is the Answer, What is the Question? English
09-2005 Maximize Your Microsoft® Project Investment: Project Logic® Software Makes it Easy English
08-2005 Engineering the Performance System in Manufacturing English
07-2005 Stumped by Microsoft® Project? Learn How Project Logic® Software Makes it Easy English
06-2005 HR Overview: Introduction to Critical Thinking Skills Training
KT Project Management Workshop		 English
06-2005 HR Overview: Introduction to Critical Thinking Skills Training
KT Problem Solving and Decision Making Workshop		 English
06-2005 Tregoe Education Forum English
03-2005 The Fallacy of People Problems English

 

 

 

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