Problem Solving and Decision Making

Employees at all levels, from the boardroom to the shop floor, who are required to solve problems, make decisions, prevent or mitigate risks, promote or leverage opportunities, and prioritize and plan the resolution of concerns will benefit from this workshop. Well suited for engineering, quality, operations, manufacturing, IT, customer service and maintenance.

• Cut through the clutter & complexity to systematically find root cause for tough problems, and make decisions aligned with business priorities
• Discover the power of KT Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL, CAPA and other methodologies
• Walk away ready to immediately apply these new skills back on the job

Skills developed during a Kepner-Tregoe Problem Solving & Decision Making (PSDM) workshop enable you to:

• Conduct root cause analysis (RCA) on complex problems
• Make tough decisions aligned with operational priorities
• Identify and plan for the resolution of high-priority issues
• Understand and proactively manage risks and opportunities
• Ask the right questions to find hidden insight

By attending Problem Solving & Decision Making training and adopting KT processes, organizations have realized immediate, and long-term, return on investment. These include:

• A computer chip manufacturer solved a long-standing defect, saving $2.8 million annually
• A vinyl manufacturer increased annualized production with a significant rise in profits
• A food products manufacturer saved $1.03 million by improving planning and decision making within their teams
• A bank resolved a recurring system failure and restored their international monetary exchange cycle, preserving millions of dollars in interest earnings
• Following a merger, a global company saved $1.3 million on insurance costs the first year and $300,000 in subsequent years using a variety of Clear-Thinking processes

Duration: 3-4 days

Learning Tools Included: All workshop attendees receive access to online post-workshop learning support tools (coaching videos, tips, tricks, worksheets, and more) with a free My KT membership

Certification Credits: 2.1 CEUs (for 3-day workshop); 2.8 CEUs (for 4-day workshop)

Training Options: Available as a public course or as a group training for your team.
In-person and online training options are available.

“The KT processes provided a common approach and helped sift through tons of data, ask penetrating questions, and take the emotion out of decision making.”

— CEO, consumer products company

“I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved.”

— Maintenance Supervisor

Problem Solving & Decision Making