ITSM Problem & Incident Management

Jump to Schedule

Take the first step in superior Incident and Problem Management.

Learn the core concepts of the KT Clear Thinking processes of Situation Appraisal, Problem Analysis, Decision Analysis, and Potential Problem Analysis. Gain a greater understanding of KT’s Performance System model—a Service Desk analysis process—as well as the prerequisites for successful implementation of our processes in an IT Service Operations environment.

This priSM® recognized workshop will prepare you for the KT Problem & Incident Management examination.

Contact us to learn how this solution could be a fit for you or,  individuals in your organization.

 

KT for Problem and Incident Management

Practical, proven tools for a complex world

Employees will learn to use a systematic approach to respond to incidents and problems. The skills learned here are used by IT Service Managers worldwide to reduce Time-To-Close, increase First-Time-Fix, reduce spare parts usage, increase Customer Satisfaction, and maximize Customer Lifetime Value.

We build capability

Our goal is to build true capability within your people and organization. This is not achieved by skill development alone. Adoption is the driver of results. That’s why we work with you to maximize the ROI from your “people investment” by:

  • Clarifying your capability development objectives and how they tie to your business success
  • Identifying areas of emphasis for development and how the new skills will be applied inside your business
  • Helping you identify critical elements in your company’s performance environment that support or hinder the capability development process
  • Pre- and post-skill development support and coaching to ensure we maximize the skills transfer from the “workshop room” into the real world

Interested to Maximize your Return On Investement?  Learn more about Results Model

Let us know if you are interested in future dates that are not listed.


KT Problem and Incident Management Exam

Prerequisite: Attendance of the KT ITSM PIM 4 day workshop

The KT Problem and Incident managment exam is an exam which is offered using webcam proctoring taken at a time and place mutually convinient for the candidate and the exam proctors.

In order for participants to be eligible to take this exam, they have to participate in an accreditied KT Problem & Incident Management training course for 4 days.

View the web proctored exam guidelines


 

 

Workshop Schedule

Date City, State/Province Country Price Language Register
Jun. 10-
Jun. 13
2014
Apeldoorn NL €1,475.00 Nederlands
Register

Examen voucher €140,--

Sep. 15-
Sep. 18
2014
London GB £1,250.00 English
Register

+ £100 for the KT Examination voucher

Location: Holiday Inn Express London City

 

Nov. 24-
Nov. 27
2014
London GB £1,250.00 English
Register

+ £100 for the KT Examination voucher

Location: Holiday Inn Express London City

Dec. 1-
Dec. 4
2014
Apeldoorn NL €1,475.00 Nederlands
Register

Examen voucher: €140,--