Thomas Fejfer from CFN People in Denmark is a highly respected and involved in the development and support of ITIL. Here he discussed how KT's Clear Thinking processes support and enhance an ITIL Implementation in Incident, Problem and Change.

Please watch this video in combination with the Prezi (which has had content added to it since this recording was made) at

http://prezi.com/pahxeqskklmt/how-kepner-tregoe-can-improve-your-itil-processes/