Improving Performance: How to Manage the White Space on the Organization Chartby Geary A. Rummler and Alan P. Brache


This best-selling classic by Kepner-Tregoe Principal Alan Brache and Geary Rummler, is a practical guide for managing organizations, processes, and jobs. The ideas in this book have been embraced by major corporations worldwide and have been credited for helping companies achieve a competitive advantage in an increasingly global economy. Improving Performance has been recognized as the book that launched the Process Improvement revolution.

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