Take the heat out of an emotionally charged atmosphere
Edgy, emotionally charged situations frequently occur. Maybe you need to restore non-working service to a customer. Or find the root cause of an escalated issue. Or perhaps coordinate an effective response to an incoming threat. Most likely, you have to do all of the above when a major incident hits. In times like these, leadership becomes paramount.
The KT Process Facilitator provides an environment to learn and practice facilitation skills in numerous situations. Through role-play in typical (though, tense) simulations, you learn to lead others. The process also allows you to build cross-functional troubleshooting teams with the expertise to expedite solutions.
Logistical planning helps ensure the right people will be involved in any given situation. Now that you know how to keep the thinking focused on the analysis, a participatory environment emerges that creates solutions.
Value to your organization
KT Process Facilitator reduces time to restore for major incidents. It drives clear thinking in a complex, emotionally charged environment. It also reduces time on task, cuts down on the number of people involved in major incidents, and equips individuals to lead groups using KT’s issue resolution tools.
KT Process Facilitator
Prepare to perform under pressure
In this workshop, candidates learn to:
Prepare the session: Set the scope and get clarification on the issue(s) to be resolved, define objectives and constraints, ensure the right people will be involved, and plan the session logistically.
Facilitate: Start and lead the meeting by using the KT process. Facilitators make sure that everyone's thinking is kept visible and focused on the analysis.
Follow up the session: Document progress and define follow-up actions.
Lead the group: Stimulate effective collaboration by creating a participatory environment and managing dysfunctional behavior.
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We build capability
Our goal is to build true capability within your people and organization. This is not achieved by skill development alone. Adoption is the driver of results. That’s why we work with you to maximize the ROI from your “people investment” by:
- Clarifying your capability development objectives and how they tie to your business success
- Identifying areas of emphasis for development and how the new skills will be applied inside your business
- Helping you identify critical elements in your company’s performance environment that support or hinder the capability development process
- Pre- and post-skill development support and coaching to ensure we maximize the skills transfer from the “workshop room” into the real world
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