Operations

QUALITY IMPROVEMENT

As the global quality movement has evolved over the years, most industries have achieved dramatic improvements. Many organizations sustain ISO standards and for some, Six Sigma quality is an attainable goal.

Yet quality issues persist. This is partly because quality requirements are getting tighter; but it is also because many process control efforts are not institutionalized in the way an organization does business. Too often, the very people asked to control variation are the source of variation. People may fail to correctly analyze the situation and then take inappropriate action, or make a valid response without identifying other, potential interactions.

In a manufacturing environment, there are essentially two ways to deal with problems: develop troubleshooting expertise or prevent problems from occurring. All organizations need the capability to do both and do them well.

Kepner-Tregoe works with client organizations to install and implement skilled troubleshooting and proactive problem prevention through training, performance support, and business process improvements. KT builds value by improving quality and avoiding the costs of deviations that drain profits and stall growth. In many organizations, KT processes preface and support Six Sigma and Lean programs, as a means to eliminate special-cause variation and to manage process control projects. 

Success breeds success. As clients embrace our systematic approach, they begin to resolve existing problems and lay the groundwork for avoiding future problems. Eventually, our rational process approach is simply the way that work gets done.

KT Processes for Quality Solutions
Problem Solving and Decision Making
Managing Human Performance
Project Management

KT Quality Programs
Analytic Trouble Shooting
KT Resolve
Value Driven Maintenance
Lean Implementation
Six Sigma Solutions  (Australia)
Problem Solving & Decision Making for Investigations and CAPAs