Quality Improvement processes from Kepner-Tregoe (KT) produce the highest quality results for operational efficiency through continuous improvement. Kepner-Tregoe helps organizations achieve operational excellence in the face of challenges such as increasing global competition, rising customer expectations, as well as higher demand to create flexibility in operations that fosters growth and expansion. KT’s innovative quality improvement methods lead to sustainable growth and profit.
Improving quality with Kepner-Tregoe leads to:
- Customer satisfaction increase
- Lead Time reduction to increase sales
- Elimination of waste and non value add activity
- Process improvement to meet on-time, on-schedule goals
- Capability improvement
- Enhanced product quality to gain market share
Kepner Tregoe’s Quality Improvement process typically includes the following:
- Introduction of the concepts of quality in easy to understand language at all levels of the business
- Development of a common language around quality principles in relation to your business
- Clearly articulated Voice of the Customer (VOC)
- Translation of VOC into Critical to Customer (CTC) measures which can become easily measured KPIs for your operation
- Development of buy in and commitment to implementing and sustaining quality initiatives
- Development of an understanding of variation and the tools and techniques to reduce it
- Development of skills in root cause analysis, analytic troubleshooting, standardization, error proofing and visual performance
Kepner-Tregoe’s quality improvement program improves quality and productivity and has achieved phenomenal results, including increased annual yields by 13 %, launch of a new $15 million product line in 9 days, reduction in losses by 50% for correcting a quality defect, halving of time to resolve customer issues, changing the language and culture around responding to customer issues resulting in a complete turnaround of customer experience and many other dramatic results for organizations worldwide.
Kepner-Tregoe’s Quality Improvement has delivered proven results to hundreds of organizations worldwide – from start-ups to Fortune 500 companies – for more than 50 years. KT solutions continue to help our clients thrive in a constantly changing marketplace.